Air Freight Specialist

DHL Global Forwarding; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

DHL Global Forwarding in Matraville, Sydney is seeking an Air Freight Import Specialist to manage and close customer job files, coordinate bookings and prepare documentation per SOP. You will ensure timely handling while maintaining service quality.

You will monitor shipment progress, update the TMS, oversee billing and resolve claims, collaborating with customers to achieve on-time performance and cost efficiency.

Qualifications

• Experience in air freight import operations and documentation.
• Strong communication with customers and internal teams.
• Familiarity with TMS and billing processes.

Responsibilities

• Act as the key contact for customers to create, manage and close job files.
• Respond to queries and concerns about bookings; escalate as needed.
• Complete bookings and documentation per SOP in a timely manner.
• Monitor shipment progress and ensure bookings meet on-time targets.
• Update the TMS accurately for shipment milestones.
• Complete billing with services and costs, accurately recorded.
• Support in resolving claims and disputes.

Skills

Air freight operations

Documentation handling

Customer communication

Problem solving

TMS knowledge

Tools

TMS

Billing software

Job description

Join our dynamic Team at DHL Global Forwarding! We are looking for an Air Freight Import Specialist within the Air Freight Import Department, at our Matraville, Sydney Station.

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as “The logistics company for the world.”

Key Responsibilities

• To act as the key point of contact for allocated customers to create, manage and close job files.
• To respond to customer queries and concerns in relation to their bookings, escalating these for resolution as required.
• To complete all bookings and prepare documentation in accordance with customer requirements and/or prevailing standard operating procedures (SOP) in a timely manner.
• To monitor shipment progress including ensuring bookings are set up and planned to meet customer specific “on time” performance
• To update the TMS accurately for all responsible shipment milestones and on time.
• To complete all billing requirements accurately including capturing all services sold or provided and applying revenue and costs correctly.
• To support in resolving claims and disputes.

Key Accountabilities:

• To proactively oversee the customer shipments to ensure satisfaction at every touchpoint, fostering loyalty and driving repeat business.
• To minimize cost on every job file and maximise gross profit on every job file.
• To resolve issues with operational workflow and/or based on customer feedback, only escalating to your supervisor when unable to do so.
• To ensure all required documentation are in place as per the shipment requirements/SOP.

To be successful you will need:

All employees are expected to demonstrate our core behavioural dimensions to be successful.

• Australian Resident/Citizen or valid Visa with full working rights
• To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
• To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
• To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
• To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Hybrid working options available after successful onboarding.

• Consistently voted as a great place to work.
• Focus on wellbeing with annual fitness subsidy.

If you are looking for a career, and not just a job, and believe you would be good fit for the position;