GIS Application Support Officer

City of Gold Coast; Gold Coast City; Hybrid; AUD 102,000 - 108,000; Full time

Benefits offered by this job

9-day fortnight

Hybrid/work from home options

Professional development courses

Fitness Passport access

Counselling services

Job summary

City of Gold Coast is seeking an Application Support Officer to govern and enable its enterprise geospatial platform, working across ArcGIS Enterprise and ArcGIS Online. You will help ensure users access the right capabilities, with governance and ongoing improvements.

You will collaborate with Spatial Services Technology, Performance and Analytics and business areas to promote adoption, support platform governance and evaluate new features that add value to the organisation.

Qualifications

• Relevant qualification in information technology, geographic information systems, geospatial science or a related discipline, or demonstrated equivalent knowledge and relevant professional experience.
• Practical experience administering, governing or enabling an enterprise geospatial platform, preferably ArcGIS Enterprise or ArcGIS Online.
• Experience applying platform governance controls (identity, access, roles, privileges, groups, sharing, licensing, publishing, content lifecycle management).
• Ability to investigate unfamiliar technologies, assess value/risks, and translate findings into recommendations.
• Experience coordinating capability evaluations, pilots, workshops or proofs of concept with technical and business stakeholders.

Responsibilities

• Administer and govern the ArcGIS Portal and ArcGIS Online platforms, including roles, privileges, groups and sharing models.
• Support platform governance, standards, publishing controls and content lifecycle management.
• Develop procedures, guidance, standards and reusable implementation patterns.
• Prepare training material and communications for technical and non-technical audiences.
• Monitor platform usage and identify opportunities for improvement.
• Coordinate capability evaluations, pilots and proofs of concept.

Skills

ArcGIS Enterprise

ArcGIS Online

Platform governance

GIS administration

Technical communication

Education

Relevant IT/geospatial qualification

Tools

ArcGIS Portal

GIS workflows

Job description

• Full Time (2x opportunities available) | 9-day fortnight | 36 hours per week
• Salary: From $101,616 to $108,140 per annum plus Superannuation

About the team

The Chief Technology Office (CTO) plays a critical role in enabling the City of Gold Coast to deliver reliable, secure and customer-focused technology services. Through our IT Operating Model, we provide governance, architecture, planning, delivery and operational services that support the organisation's strategic and operational priorities.

Spatial Services Technology manages and evolves the City's enterprise geospatial platform. The team provides the platform, governance, standards and reusable patterns that enable the organisation to use spatial technology securely, consistently and effectively.

The team is moving beyond traditional GIS administration toward a platform-led operating model that actively identifies, evaluates, pilots and operationalises new capabilities. This role is central to making that model work.

About the role

As the Application Support Officer, you will support the governance, administration, enablement and continuous improvement of the City's enterprise geospatial platform. Working across ArcGIS Enterprise, ArcGIS Online and associated spatial technologies, you will help ensure users have access to the right capabilities, guidance, standards and support to use GIS effectively and safely.

You will work with colleagues across Spatial Services Technology, Performance and Analytics and business areas to promote adoption of spatial capabilities, support platform governance and contribute to the evaluation and introduction of new platform features and services where they provide organisational value.

• Full Time (2x opportunities available) | 9-day fortnight | 36 hours per week
• Salary: From $101,616 to $108,140 per annum plus Superannuation

About the team

The Chief Technology Office (CTO) plays a critical role in enabling the City of Gold Coast to deliver reliable, secure and customer-focused technology services. Through our IT Operating Model, we provide governance, architecture, planning, delivery and operational services that support the organisation's strategic and operational priorities.

Spatial Services Technology manages and evolves the City's enterprise geospatial platform. The team provides the platform, governance, standards and reusable patterns that enable the organisation to use spatial technology securely, consistently and effectively.

The team is moving beyond traditional GIS administration toward a platform-led operating model that actively identifies, evaluates, pilots and operationalises new capabilities. This role is central to making that model work.

About the role

As the Application Support Officer, you will support the governance, administration, enablement and continuous improvement of the City's enterprise geospatial platform. Working across ArcGIS Enterprise, ArcGIS Online and associated spatial technologies, you will help ensure users have access to the right capabilities, guidance, standards and support to use GIS effectively and safely.

You will work with colleagues across Spatial Services Technology, Performance and Analytics and business areas to promote adoption of spatial capabilities, support platform governance and contribute to the evaluation and introduction of new platform features and services where they provide organisational value.

What you'll do

Platform Enablement & Governance

• Administer and govern the logical layer of ArcGIS Portal and ArcGIS Online platforms, including roles, privileges, groups, sharing models, user access and content controls.
• Support platform governance, standards, publishing controls and content lifecycle management.
• Assist with user-type allocation, licensing governance and adoption of enterprise geospatial capabilities.
• Develop and maintain procedures, guidance, standards and reusable implementation patterns.
• Work with business stakeholders to improve the effective use of GIS capabilities across the organisation.
• Prepare training material, user guidance, briefings and communications for technical and non-technical audiences.
• Monitor platform usage, adoption and opportunities for continuous improvement.

Capability Development & Innovation

• Research emerging geospatial capabilities and prepare evidence-based assessments and recommendations.
• Coordinate capability evaluations, pilots and proofs of concept.
• Maintain a capability register and contribute to capability planning and roadmaps.
• Support the transition of approved capabilities into operational use.

We’re looking for people who have:

• Relevant qualification in information technology, geographic information systems, geospatial science or a related discipline, or demonstrated equivalent knowledge and relevant professional experience.
• Practical experience administering, governing or enabling an enterprise geospatial platform, preferably ArcGIS Enterprise or ArcGIS Online.
• Experience applying platform governance controls, such as identity and access, roles and privileges, groups, sharing, licensing, publishing or content lifecycle management.
• The ability to investigate unfamiliar technologies, assess their organisational value, risks and support implications, and translate findings into clear recommendations and practical adoption pathways.
• Experience contributing to or coordinating capability evaluations, pilots, workshops or proofs of concept involving technical and business stakeholders.
• The ability to help transition approved capabilities into governed, reusable and supported operational services.
• Strong written and verbal communication skills, including the ability to prepare briefings, procedures, standards, guidance and learning material for technical and non-technical audiences.
• Sound analytical judgement, curiosity and a structured approach to problem-solving and continuous improvement.
• The ability to manage competing priorities and collaborate effectively within a multidisciplinary environment.
• A demonstrated commitment to workplace health and safety.

Desirable experience

• Experience with spatial integration, automation, analytics or emerging geospatial capabilities, including technologies such as FME, ArcGIS Hub, GeoAI or spatial capabilities within enterprise data platforms.
• Experience with technology licensing, vendor engagement and persona- or role-based capability allocation.
• Experience with change enablement, capability portfolio management, technology evaluation or transitioning new capabilities into supported operational services.

Be part of shaping the Gold Coast’s future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

• 9-day fortnight
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.