Gifts in Wills Relationship Coordinator

WWF-Australia; Sydney; On-site; AUD 42,000 - 64,000; Part time

Benefits offered by this job

Workplace flexibility

9 Day Fortnight trial

Sydney or Melbourne Office location

0.6 FTE

Diverse global network

High performing organisation

Bequest program support

Job summary

WWF-Australia is seeking a Gift in Wills Relationship Coordinator to engage supporters by phone and email, inviting bequests and nurturing the pipeline to grow future bequest revenue.

You will work in a warm, supportive team across Sydney or Melbourne, with flexible 9-day fortnigh​t trial and part-time hours (0.6 FTE).

The role emphasises relationship-building, excellent communication, and careful recording of interactions in our CRM to ensure a personalised, donor-centred experience.

Qualifications

• Excellent communication and influencing skills, both verbal and written.
• Excellent interpersonal skills, and the ability to build relationships with a diverse range of people.
• Demonstrated emotional intelligence and the ability to adapt responses and behaviours.

Responsibilities

• Adopts a supporter-centric approach to deliver an outstanding experience and build supporter trust.
• Communicates warmly and professionally to move bequest considerers through the gift-in-Will journey via multi-channel outreach.
• Provides exceptional stewardship to bequestors and maintains accurate records of interactions in our systems.

Skills

Communication

Interpersonal

Emotional intelligence

Relationship-building

Job description

Love connecting with people? Use your relationship-building skills to help supporters create a legacy for wildlife through their Will while working in a warm, fun and supportive team.

• Workplace flexibility including org wide 9 Day Fortnight trial commencing Feb 2026
• Newly created position
• Sydney or Melbourne WWF-Australia Office location, Melbourne preferred
• Ongoing, part-time contract (0.6 FTE 22.8 hours per week)
• Join a diverse global network working for people and planet across 100 countries
• Work in a high performing, values-driven organisation

About Us

WWF-Australia is an award-winning and innovative organisation determined to do things differently. We use our superpowers to partner in delivering nature-positive solutions, empowering communities, and halting climate change - in Australia, the Asia-Pacific region, the Southern Hemisphere and globally. We are a values-driven organisation with a diverse global network of local organisations working in 100 countries. We work as a catalyst with communities, First Nations, governments, businesses, innovators, and philanthropists towards our global mission: to build a world where people live and prosper in harmony with nature.

About the Role

Taking a supporter-centric approach, the Gift in Wills Relationship Coordinator is responsible for initiating inspiring and informed gifts in Wills conversations - primarily via phone, and at times mail and email - with WWF's bequest pipeline to contribute to the delivery of a highly strategic and personalised gift in Wills program to grow future bequest revenue.

Using interpersonal skills this role nurtures relationships with confirmed bequestors to retain their support, and connects with considerers and intenders to support them to include a gift in their Will to WWF, while accurately recording interactions in our systems.

Key Accountabilities

• Adopts a supporter-centric approach to all activities and interactions, delivering an outstanding supporter experience through every communications touchpoint to build and retain supporter trust in WWF-Australia.
• Communicates in a warm and professional way to deliver a multi-channel outbound conversion plan, primarily through phone contact, to a portfolio of bequest considerers and intenders to move them through the gift in Will consideration journey.
• Provides exceptional supporter experience to new and existing confirmed bequestors, primarily through phone contact as part of an ongoing stewardship journey that retains trust and support.

Skills, Knowledge and Experience

• Excellent communication and influencing skills, both verbal and written, with a track record of 'making an ask'.
• Excellent interpersonal skills, and the ability to build relationships internally and externally with a diverse range of people sensitively and with respect for personal information.
• Demonstrated emotional intelligence, and the ability to self-reflect and empathise, adjusting responses and behaviours accordingly.

Our Commitment to Diversity:

WWF values diversity and is building a workforce that reflects the community we serve. WWF is an equal opportunity employer and Aboriginal & Torres Strait Islander peoples, people from culturally & linguistically diverse (CALD) backgrounds, sexuality and gender diverse (LGBTQIA+) community members, and people living with disabilities are encouraged to apply.

Our Commitment to Safeguarding:

WWF-Australia is committed to acting with respect and upholding the human rights, welfare and dignity of all persons we employ, engage with or who are affected by our activities and work, with special regard for vulnerable individuals and children.

As part of your employment, you will be required to undergo background checks relevant to your position (eg. Police Checks, Working with Children Checks, Reference Checks), abide by our safeguarding policies, and sign our Safeguarding Code of Conduct.

Note that applicants require current unlimited working rights in Australia to be eligible for this role.

Closing Date:

11:59PM, 11 October 2026

Contact:

For any questions, please contact [e-mail]