General Services Manager

Arcare; City of Melbourne; On-site; AUD 69,000 - 71,000; Full time

Benefits offered by this job

Employee discounts

Above Award Rates

Uniform allowance

Meals allowance

Shift allowances

Public holidays allowances

Paid training and development days

Employee Assistance Program

Reward & Recognition programs

Job summary

Arcare Boronia is seeking a General Services Manager to lead non-clinical operations including catering, cleaning, laundry and maintenance. You will oversee service providers, manage budgets and champion resident wellbeing.

The role requires strong leadership, expertise in aged care regulations, and excellent communication. A supportive work environment and career development are offered.

Qualifications

• This role requires strong leadership and ability to guide non-clinical teams.
• Deep understanding of aged care regulations, compliance and best practices.
• Excellent communication skills, both spoken and written.
• Proven problem-solving abilities and decision-making.
• Experience managing staff in aged care or similar settings.

Responsibilities

• Oversee Catering, Cleaning, Laundry and Maintenance services.
• Manage external contractors and ensure contractual compliance.
• Develop and control budgets for non-clinical operations.
• Lead and develop non-clinical staff and ensure performance reviews.
• Enhance resident quality of life through efficient service delivery.

Skills

Leadership and team management

Aged care industry knowledge

Regulatory/compliance awareness

Verbal & written communication

Problem-solving

Tools

None

Job description

General Services Manager - Arcare Boronia

Salary Range - Minimum $33.33 - 34.17 per hour Vic

• Access to discounts at Apple, Samsung, Gyms + Travel + Health Insurance
• Job security paired with fulfilling and profoundly rewarding task
• Arcare Boronia is a 154-bed residence | Expected opening date December 2026

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

• Above Award Rates
• Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
• Allowances: Uniform, meals, shift and public holidays
• Paid Training and Development days
• Reward & Recognition programs
• Employee Assistance Program

About the Role

This is an excellent opportunity to join a company that values its team members, offers a supportive working environment and has a genuine desire to develop its people.

The General Services Manager is a critical leadership position responsible for overseeing various non-clinical aspects including Catering, Cleaning, Laundry and Maintenance. The role contributes to the overall quality of life and well-being of the resident and supports the smooth operation of the Residence.

Your key responsibilities will be:

• Catering and Dining Services: Manage the Catering department via overseeing the provision of meals and dietary services to ensure that residents receive nutritious and balanced meals according to their dietary requirements and preferences.
• Environmental Management: Oversee a team of Cleaners and Laundry Attendants ensuring cleaning and laundry services are hygienic, clean and exceeding resident expectations.
• Maintenance Management: Oversee the Maintenance department ensuring requests are prioritized and repairs meet and exceed resident expectations.
• Service Providers Management: Manage external contractors ensuring legislative and contractual requirements are met.
• Extra Services Management: Ensure extra services meet Arcare’s offerings, resident and family expectations and contractual obligations.
• Budget and Resource Management: Developing and managing budgets for your remit, ensuring cost-effectiveness and resource allocation.
• Staff Management: Supervising and leading non-clinical staff, ensuring proper training, performance evaluation and staff development.

Skills & Experience

• Ability to manage and lead teams.
• Comprehensive understanding of the aged care industry, including regulations, compliance requirements, best practices, and emerging trends.
• Excellent verbal and written communication skills
• Strong problem-solving skills.
• Experience managing staff in Aged Care or a similar industry.

Arcare values diversity within our workforce and is an equal opportunity employer.

Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain).