General Manager Operations

Intereach; Albury City; On-site; AUD 140,000 - 165,000; Full time

Benefits offered by this job

Salary packaging

Car allowance

Flexible working arrangements

Thorough handover before start

50+ years of community service history

Job summary

Intereach is a not-for-profit community organisation serving rural, regional and remote communities for over 50 years. We seek an experienced operational executive to lead Disability, Education and Care, and Family and Mental Health portfolios for 12 months during parental leave.

You will sit on the Executive Leadership Team, oversee a large portfolio, and drive performance, quality, safety and financial results across multiple services in a challenging reform environment.

Qualifications

• Senior operational leadership experience in health, human services, education and care.

Responsibilities

• Lead performance, quality, safety and people outcomes across a large, diverse portfolio.

Skills

Senior leadership

Change management

Team leadership

Financial accountability

Regulated environment

Commercial judgement

Child safety

Partnership development

Rural delivery

Management degree

Education

Degree in management

Job description

Lead a large, diverse portfolio through a defining year of growth and reform.

Intereach is a not-for-profit community organisation that has worked across rural, regional and remote communities for more than 50 years, throughout the Riverina-Murray region of NSW and the Loddon, Goulburn and Mallee regions of Victoria. We support children, families, older people, carers and people with disability, and our vision is strong, connected communities. We are in the middle of the most ambitious period of growth and change in our history.

We are looking for an experienced operational executive to lead our Disability, Education and Care, and Family and Mental Health portfolio for twelve months while the substantive General Manager is on parental leave.

The year ahead

• Our sector is in the middle of a significant period of reform across disability, family and children's services and the systems that fund them. You will lead through it: holding performance, quality and participant continuity steady while policy settings, funding models and service expectations shift, and leading our people through that change with honesty and care.
• Our first long day care centre is expected to open during your term. You will take an agreed operating model and make it real: approvals, leadership, workforce, enrolments and a centre where child safety is built into the way it runs, whilst securing additional opportunities to expand our services within this sector.
• Our Growth Strategy commits us to diversifying and strengthening our service mix, so we can keep delivering for our communities. You will help us identify, test and pursue the opportunities that genuinely fit our purpose, and bring the operational rigour that turns an opportunity into a service that works.

Our strategic direction is set. What we need is someone who can deliver it exceptionally well, in the months when it becomes real for participants, families and staff.

About the role

Reporting to our Co-CEO and leading a team of Senior Managers, you will be accountable for the performance, quality, safety, financial results and people outcomes of a large and diverse portfolio: NDIS Partner in the Community (Local Area Coordination and Early Childhood), early childhood education and care, and family and mental health services. You will sit on the Executive Leadership Team and contribute to decisions for the whole organisation, not only your portfolio.

What you will bring

• Senior operational leadership experience in health, human services, education and care, or a comparable regulated environment, with genuine accountability for financial and service performance
• Experience leading teams through significant change, reform or transition, handled in a way you are still proud of
• Experience establishing a new service, program or site, ideally in a licensed, accredited or regulated setting
• Strong commercial judgement, and the discipline to know your numbers early rather than late
• A deep commitment to child safety, participant rights and person-centred practice, and the ability to satisfy yourself that services are safe when you cannot see them every day
• A track record of identifying, pursuing and securing new service or funding opportunities, including through partnerships
• Credibility with funders, regulators and community partners, and the ability to build those relationships quickly
• An understanding of what service delivery actually takes in rural, regional and remote communities
• A degree or equivalent in management or a health or human services discipline

What we offer

• A portfolio with real consequence, and the authority to lead it
• An Executive Leadership Team that makes decisions together and supports each other through hard ones
• $150k per annum, plus Salary Packaging and Car Allowance, under the Social, Community, Home Care and Disability Services Industry Award 2010
• Flexible working arrangements and a base negotiable across our footprint
• A thorough handover from the current General Manager before you start
• An organisation with more than 50 years of standing in its communities, and an ambitious strategy to 2030

We proudly welcome applicants from all walks of life. People of all ages, backgrounds and cultures are encouraged to apply.

We welcome unpaid carers, Culturally and Linguistically Diverse people, the LGBTQI+ community, people with disability and Aboriginal and Torres Strait Islander applicants.