General Manager - Information Technology

Brightwater; Perth; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Salary packaging up to $18,550 AU$

BrightwaterPlus discounts

MyFitnessPassport access

24/7 medical & mental health support

Employee referral scheme

Job summary

Brightwater is seeking an experienced General Manager Information Technology to drive the strategy and delivery of our IT functions across governance, architecture and service delivery. You will lead multiple teams, translate business goals into operational plans and partner with executive stakeholders to ensure reliable, secure and contemporary technology services for clients and staff.

The role demands commercial acumen, strong leadership, and a track record of building capability, improving

Qualifications

• Significant senior leadership experience across ICT including service delivery, infra and architecture.
• Ability to translate strategy into operational plans and measurable improvements.
• Strong stakeholder engagement with technical and non-technical audiences.
• Experience leading leaders and building high-performance teams aligned to values.
• Financial, vendor and risk management experience in complex service environments.

Responsibilities

• Lead Service Delivery, Engineering and Technical Architecture functions.
• Translate strategy into practical plans and service priorities.
• Strengthen governance, performance and workforce capability.
• Collaborate with vendors, stakeholders and delivery teams.

Skills

Senior leadership

Strategy translation

Stakeholder engagement

People leadership

Finance & risk management

Education

IT/CS degree

Related discipline

Tools

ITIL

COBIT

TOGAF

PRINCE2

MSP

Job description

At Brightwater, our mission is pursuing the dignity of independence. We believe no one is beyond care and we value the potential that lives inside each person. Our values of Caring, Authentic, Progressive and Courageous guide how we work together and how we support our clients, staff and communities.

Brightwater welcomes people with the full diversity of life experiences, thoughts and beliefs. We foster a culture of inclusion, collaboration and innovation where our clients and staff can flourish. If you require any adjustments to participate in the recruitment process, we encourage you to let us know so we can support you.

The Opportunity

Brightwater is seeking an experienced and values-led General Manager Information Technology to lead the strategic direction, operational performance and continual improvement of our Information Technology function. Reporting to the Chief Information Officer, this senior leadership role will translate organisational and technology strategy into practical plans, service priorities and measurable outcomes that support reliable, secure and contemporary services across Brightwater.

In this role, you will lead the Service Delivery, Engineering and Technical Architecture functions, ensuring technology services are customer-focused, resilient, financially sustainable and aligned with the needs of our clients, staff and operations. You will work closely with senior leaders, business stakeholders, vendors and delivery teams to strengthen technology governance, service performance, workforce capability and operational readiness.

We are looking for a collaborative and commercially astute technology leader who can balance strategy with delivery, build trusted relationships, lead leaders, manage complex priorities and foster a culture of accountability, inclusion, innovation and continuous improvement.

Why Join Brightwater

• Drive services that empower individuals to live with greater independence, choice and wellbeing.
• Lead high-performing teams committed to person-centred care and exceptional outcomes.
• Influence organisational strategy, innovation and sustainable growth.
• Develop future leaders, strengthen capability and create lasting impact.
• Salary packaging up to $18,550 annually to reduce tax and boost take-home pay.
• BrightwaterPlus discounts at 370+ retailers, including health insurers.
• MyFitnessPassport access to gyms, studios and pools.
• 24/7 medical and mental health support for you and your family.
• Employee referral scheme, paid parental leave and return-to-work bonus.

What you’ll bring

• Significant senior leadership experience across Information and Communications Technology, including service delivery, infrastructure, engineering, architecture or enterprise technology services.
• Demonstrated ability to translate strategy into operational plans, service improvements and measurable business outcomes.
• Strong stakeholder engagement, communication and influencing skills, with the ability to partner effectively with technical and non-technical audiences.
• Experience leading leaders, building team capability and creating a high-performance culture aligned to organisational values.
• Sound financial, commercial, vendor and risk management experience within a complex service environment.
• A relevant qualification in Information Technology, Computer Science, Information Systems, Business Information Systems or a related discipline; professional certifications such as ITIL, COBIT, TOGAF, PRINCE2 or MSP will be highly regarded.

Talk to us

If you are a values-led leader who builds strong teams, transforms services and improves outcomes, bring your vision and energy to Brightwater—and shape what is possible in disability services.

Brightwater promotes an Inclusive culture that values diversity, innovation and growth.

Brightwater. Thrive, Connect, Belong

With locations between Joondalup and Mandurah, Brightwater cares for people of all ages and abilities, including clients living with dementia, Huntington’s disease and acquired brain injury.