General Manager, Inflight Retail

dnata; Gold Coast City; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

5 weeks annual leave

Competitive salary

Employee Assistance Program (EAP) 24/7

Global brand with career development

Discounts at retailers; novated lease;

Wellbeing resources

Job summary

dnata is seeking a General Manager, Inflight Retail to lead our partnership with Jetstar across the Asia Pacific region. This senior role will own the commercial and operational performance of the inflight retail program, driving revenue, profitability and service excellence across dnata sites and partner networks.

You will be the senior dnata representative to Jetstar, building trusted relationships, translating insights into winning offers, and guiding cross-functional teams to deliver

Qualifications

• Experience in aviation in a senior commercial leadership role preferred.
• End-to-end P&L ownership in aviation, retail, hospitality or a complex service environment.
• Proven ability to drive growth and margin using customer insight, data and disciplined execution.
• Strong key account capability – governance, negotiation, contract management and stakeholder influence.
• Commercial and financial acumen (forecasting, reporting and decision support) with high personal accountability.
• Collaborative, decisive leader who can align cross-functional teams and partners in a safety, quality and compliance-driven environment.

Responsibilities

• Own the Jetstar inflight retail commercial agenda end-to-end (P&L, growth, margin and governance).
• Set the retail strategy and translate insight into a winning offer (range, pricing, merchandising, promotions and digital).
• Be the senior dnata partner to Jetstar – building trusted relationships, leading reviews, and managing risk and escalation.
• Ensure delivery excellence across dnata and third-party partners – SLAs, supplier performance, service recovery and quality.
• Lead the cross-functional account team and financial cadence (budget, forecast, reporting), driving continuous improvement.

Skills

P&L ownership

Aviation experience

Senior leadership

Stakeholder management

Forecasting

Contract management

Data-driven decisions

Cross-functional leadership

Job description

A senior leadership role with true commercial and operational ownership.

Represent dnata as a trusted senior partner to Jetstar across Asia Pacific.

Shape inflight retail strategy with a cross-functional team focused on customer outcomes.

About Us

Part of the Emirates Group, dnata catering & retail is Australia’s leading inflight catering and retail partner. We support many of the world’s most recognised airlines, delivering award‑winning meals and exceptional service that create memorable in-flight dining experiences for thousands of travelers each day.

About The Role

We are seeking a General Manager, Inflight Retail to lead our retail partnership with Jetstar Airways across the Asia Pacific region. This full-time, permanent role can be based in Brisbane, Gold Coast (Coolangatta) or Melbourne.

You will lead the commercial and operational performance of dnata’s inflight retail program, driving revenue, profitability and service excellence while ensuring safe and compliant delivery across dnata sites and partner networks.

As dnata’s senior representative to Jetstar, you will build strong and trusted stakeholder relationships, bring sound commercial judgement to key discussions, align priorities across both organisations, and deliver commercial value through a proactive and high-performing partnership.

Your Key Responsibilities

• Own the Jetstar inflight retail commercial agenda end-to-end (P&L, growth, margin and governance).
• Set the retail strategy and translate insight into a winning offer (range, pricing, merchandising, promotions and digital).
• Be the senior dnata partner to Jetstar – building trusted relationships, leading reviews, and managing risk and escalation.
• Ensure delivery excellence across dnata and third-party partners – SLAs, supplier performance, service recovery and quality.
• Lead the cross-functional account team and financial cadence (budget, forecast, reporting), driving continuous improvement.

What do you need to be successful in this role?

• Experience in aviation in a comparable senior commercial leadership role is strongly preferred, particularly within inflight retail or airline account management.
• Senior commercial leadership experience with end-to-end P&L ownership in aviation, retail, hospitality or a complex service environment.
• Proven ability to drive growth and margin using customer insight, data and disciplined execution.
• Strong key account capability – governance, negotiation, contract management and stakeholder influence.
• Commercial and financial acumen (forecasting, reporting and decision support) with high personal accountability.
• Collaborative, decisive leader who can align cross-functional teams and partners in a safety, quality and compliance-driven environment.

Benefits

• 5 weeks annual leave
• Competitive salary
• Employee Assistance Program (EAP) available 24/7
• Be part of a global brand, with strong career development opportunities.
• Discounts at hundreds of retailers, novated leasing and wellbeing resources.

At dnata, we value an inclusive and respectful workplace and welcome applications from all backgrounds and abilities.

The Recruitment process includes interviews, health checks, reference and criminal history checks, and verification of working rights. Please note, only shortlisted candidates will be contacted.

For more information on careers at dnata catering & retail please visit www.dnatacateringcareers.com.au