General Manager - Home Services

Jp Smith Recruitment & Human Resources; Toowoomba Regional; On-site; AUD 140,000 - 180,000; Full time

Job summary

Jp Smith Recruitment & Human Resources is seeking a General Manager – Home Services in Toowoomba, Australia. You will lead a diverse team of around 30 staff across yard maintenance, home projects, home security, care management and in-home support, delivering Commonwealth and State funded services to help older people live independently at home.

You will drive quality outcomes, ensure compliance, manage budgets and risk, and foster performance, development and strong stakeholder relationships.

Qualifications

• Experience in home services or a similar field.
• Sound understanding of the Aged Care Act 2024, the Aged Care Quality Standards, Support at Home and the Commonwealth Home Support Program (CHSP).

Responsibilities

• Lead the delivery of Home Services outcomes and drive continuous improvement.
• Manage compliance with Aged Care Quality Standards and funding guidelines; lead governance and quality systems.
• Manage Home Services budgets, risk and reporting on outcomes.
• Lead staff with a focus on performance, development and safety.
• Build strong relationships with funders, clients and stakeholders; oversee new client intake.
• Support organisational growth through grants and strategic direction for home maintenance and modification services.

Skills

Leadership

Team management

Stakeholder engagement

Strategic planning

Aged Care Act knowledge

Job description

General Manager - Home Services

• Not for Profit/ For Purpose Organisation
• Senior Leadership Role Leading a Team That Makes a Genuine Difference
• Competitive Salary, Professional Development and Career Growth

Why join this business?

Our client is one of Toowoomba’s most respected and progressive not-for-profit organisations. They are the only organisation of their type to deliver services across four key social support areas: home services, housing, youth and disability support.
They are highly regarded for their values-driven approach, positive corporate culture, excellent customer service focus and best practice operations. As a result, they have experienced tremendous growth across the organisation over the last 10 years. In particular, the Home Services unit has achieved 100% growth each year for the past three years, with more exciting opportunities on the horizon.

About the role:

The General Manager – Home Services is a member of the senior leadership team and reports directly to the Chief Operating Officer. Together with your operational leadership team, you will lead a diverse team of around 30 staff across yard maintenance, home projects, home security, care management and in-home support, who deliver a suite of Commonwealth and State funded services that help older people to remain living safely and independently at home. The primary responsibilities of the role will include:

• Leading the delivery of quality Home Services outcomes and driving continuous improvement;
• Managing compliance with the Aged Care Quality Standards and funding guidelines, and leading Clinical Governance and Quality Management System;
• Managing Home Services budgets, risk and reporting on outcomes;
• Leading staff with a focus on performance, professional development and workplace safety and wellness;
• Building strong relationships with funders, clients and key stakeholders, and overseeing new client intake; and
• Supporting organisational growth through new opportunities, grant applications and strategic direction for home maintenance and modification services.

You will be an integral part of this forward-thinking, inclusive and vibrant NFP organisation that makes a meaningful difference every day in the lives of Australian Seniors. Not only will you receive a competitive salary and access to generous professional development, wellness initiatives and flexible work arrangements, but you will enjoy an excellent working environment where you will be supported and encouraged to achieve your potential in the role. The organisation is wholly community-focused and provides opportunities for staff to support other worthy causes through volunteering and participation.

About you:

You will be an exceptional leader with experience in home services or a similar field and be a adept people manager. You will bring a sound understanding of the Aged Care Act 2024, the Aged Care Quality Standards, Support at Home and the Commonwealth Home Support Program (CHSP), along with strong relationship and communication skills and the ability to lead change and continuous quality improvement.

You will also be an integral member of the senior leadership team, taking a joint lead on organisation-wide initiatives and contributing to other departments with your knowledge, skills and enthusiasm.