General Manager

Golden Hire Recruitment; Sydney; On-site; AUD 180,000 - 280,000; Full time

Job summary

Vertex Workforce is expanding and seeks a commercially minded General Manager to lead growth, service delivery and recruitment operations across residential and commercial markets in Australia. The role requires hands-on leadership, strong client development and the ability to scale from 15–20 staff to 300–500 within 6–12 months.

You will shape the company’s structure, implement scalable systems, and build a capable team, reporting to owners and driving strategic and financial performance.

Qualifications

• Senior leadership experience as GM or similar role.
• Experience in labour hire or construction services.
• Proven track record scaling business operations and revenue.
• Strong business development and client management capabilities.
• Experience managing recruitment, workforce coordination or high-volume service delivery.
• Budgeting, pricing, margins and P&L responsibility.
• Knowledge of WHS and employment obligations.

Responsibilities

• Lead day-to-day operations and overall performance of Vertex Workforce.
• Develop and execute the growth plan with the owners.
• Drive new business development and strengthen client relationships.
• Oversee sales pipeline, pricing, proposals, tenders and negotiations.
• Manage recruitment, rostering, workforce allocation and deployment.
• Establish scalable systems across sales, recruitment, payroll, finance and reporting.
• Create clear responsibilities, performance expectations and accountability across the team.
• Maintain strong safety, industrial relations and compliance.

Skills

Senior leadership

GM experience

Business development

Client relationships

Recruitment management

P&L management

Financial acumen

WHS knowledge

Systems development

CRM usage

Leadership

Tools

CRM software

Payroll software

Workforce management software

Job description

Vertex Workforce is a growing construction labour hire business supplying skilled and general labour across Australias residential and commercial construction markets.

With established industry relationships, a strong pipeline of opportunities and plans for significant expansion, Vertex is seeking a commercially minded, hands‑on General Manager to lead its next stage of growth.

This is a broad operational leadership role covering commercial growth, client relationships, recruitment, workforce management, service delivery, financial performance, systems and compliance.

Working closely with the owners, you will have the opportunity to shape the company’s structure, build a capable team and introduce the systems and processes required to grow from approximately 15–20 workers to 300–500 workers over the next 6–12 months.

Key Responsibilities

• Lead the day-to-day operations and overall performance of Vertex Workforce.
• Develop and execute the business growth plan in partnership with the owners.
• Drive new business development and strengthen relationships with existing clients.
• Build relationships with builders, contractors, project managers, site managers and procurement teams.
• Oversee the sales pipeline, pricing, proposals, tenders and commercial negotiations.
• Manage residential and commercial labour hire performance.
• Lead recruitment, workforce allocation, rostering, mobilisation and worker deployment.
• Build reliable candidate pipelines across general labour, trades, traffic control, lifting and plant operations.
• Improve screening, onboarding, ticket verification, inductions and worker performance processes.
• Establish scalable systems across sales, recruitment, workforce management, payroll, finance and reporting.
• Create clear responsibilities, performance expectations and accountability across the team.
• Oversee budgets, margins, pricing, operating costs and profit‑and‑loss performance.
• Monitor timesheets, payroll accuracy, invoicing, debtor exposure and cash flow.
• Maintain strong workplace safety, industrial relations and labour hire compliance.
• Introduce meaningful performance measures covering workforce growth, fulfilment, attendance, retention, client satisfaction and profitability.
• Identify opportunities to use technology, AI and automation to improve efficiency and scalability.

About You

You are a commercially capable operational leader who is comfortable working across strategy and hands‑on execution. You understand that building a successful labour hire business requires more than winning clients. It also requires dependable workers, responsive service, strong recruitment processes, disciplined margins and operating systems that can support continued growth.

You will ideally bring:

• Senior leadership experience as a General Manager, Operations Manager, State Manager, Regional Manager, Branch Manager or similar.
• Experience within labour hire, workforce management, recruitment, scaffolding, civil construction, contracting or construction services.
• Demonstrated experience building or scaling a business, workforce or operational division.
• Strong business development and client relationship management capability.
• Experience managing recruitment, workforce coordination or high-volume service delivery.
• Commercial and financial capability, including budgets, pricing, margins and P&L responsibility.
• Working knowledge of WHS, industrial relations, workforce compliance and employment obligations.
• The ability to develop systems, processes, reporting frameworks and performance measures.
• Confidence using CRM, workforce management, payroll and business reporting systems.
• Strong leadership, communication, negotiation and problem‑solving skills.
• A practical, accountable and decisive leadership style.
• A current Australian driver licence and unrestricted Australian working rights.

Established relationships within Sydney’s construction or labour hire market would be highly regarded.

Direct labour hire experience is preferred but not essential. Vertex is open to experienced operational leaders from related construction industries who can demonstrate the ability to lead people, grow revenue and establish scalable business operations.

Your Initial Priorities – First 12 Months

• Understand the current clients, workforce, team structure and commercial drivers.
• Establish clear operating rhythms, responsibilities and performance reporting.
• Strengthen the client pipeline and secure sustainable commercial growth.
• Expand the workforce from approximately 15–20 to 60–100 workers.
• Improve recruitment, onboarding, rostering, allocation and workforce retention.
• Introduce stronger pricing, margin, forecasting and account‑management disciplines.
• Implement scalable systems, technology and compliance frameworks.
• Build the internal leadership capability required to support the next stage of expansion.

What’s on Offer

• A senior leadership position with genuine influence over business direction.
• The opportunity to build and scale a developing construction labour hire business.
• Direct access to the owners and the ability to make a visible commercial impact.
• Existing industry relationships and a pipeline of commercial opportunities.
• Investment in centralised systems, technology, AI and automation.
• A market‑driven remuneration package based on experience.
• The opportunity to negotiate a performance‑based bonus or growth incentive structure.
• Flexibility to appoint at either General Manager or Senior Operations Manager level, depending on experience.