General Manager

The Bottle Of Milk; Lorne; On-site; AUD 80,000 - 90,000; Full time

Job summary

The Bottle of Milk in Lorne, Victoria is seeking an experienced General Manager to oversee daily cafe operations, lead our hospitality team and drive growth. This full-time role offers an opportunity to take ownership of a popular venue and shape its ongoing success.

You will manage staffing, rosters, budgets, food costs and customer service standards, while working with owners on marketing and future development.

Qualifications

• 12 months’ work experience in a similar hospitality management role.
• Diploma qualification in hospitality management, or at least three years of relevant hospitality management experience.
• Demonstrated leadership, staff management, and financial understanding of hospitality operations.

Responsibilities

• Manage daily café operations and overall venue performance.
• Recruit, train, supervise and develop staff; create rosters and manage labour costs.
• Monitor budgets, food costs, inventory and supplier relationships to drive profitability.
• Oversee customer service standards and ensure quality in presentation and service.
• Drive revenue and operational efficiency; implement systems and procedures.

Skills

Leadership

Staff Management

Operations

Financial Management

Budgeting

Cost Control

Communication

Problem Solving

Hospitality

Education

Diploma in Hospitality Management

3+ Years Hospitality Management Experience

Job description

General Manager – The Bottle of Milk Full-time | Lorne, Victoria | $80,000–$90,000 + superannuation per annum

The Bottle of Milk is an established and popular cafe located in the heart of Lorne on Victoria’s Great Ocean Road.

Known for quality burgers, breakfast, brunch and coffee, we attract a strong local following as well as visitors from across Australia and overseas.

We are seeking an experienced and motivated General Manager to oversee the daily operations of the business, lead our hospitality team and drive continued growth and profitability.

This is a full-time position offering an opportunity to take ownership of an established hospitality venue and play an important role in its ongoing success.

Key Responsibilities

The General Manager will be responsible for the overall management and performance of the café, including:

• Managing and overseeing all daily café operations.
• Recruiting, training, supervising and developing staff.
• Preparing staff rosters and managing labour costs.
• Monitoring food costs, stock levels, inventory and supplier relationships.
• Managing budgets, sales targets and financial performance.
• Driving revenue, profitability and operational efficiency.
• Maintaining food quality, presentation and customer service standards.
• Implementing operational procedures and improving business systems.
• Ensuring compliance with workplace health and safety and food safety requirements.
• Managing customer feedback and resolving operational issues.
• Leading and maintaining a positive, professional team culture.
• Working with ownership on business development, marketing and future growth opportunities.

Skills, Qualifications and Experience

The successful applicant must demonstrate:

• A minimum of 12 months’ work experience in a similar hospitality management role.
• A diploma qualification in hospitality management, business management or a relevant field, OR at least three years of relevant work experience in hospitality management.
• Strong leadership and staff management capabilities.
• Demonstrated understanding of hospitality operations and financial management.
• Experience managing budgets, labour costs, food costs and profitability.
• Excellent organisational, communication and problem-solving skills.
• The ability to work independently and take responsibility for overall venue performance.
• A genuine passion for hospitality and customer service.
• Position:General Manager
• Employment type:Full-time
• Location:The Bottle of Milk, Lorne, Victoria
• Hours:Full-time, 38 hours per week.

The Bottle of Milk
Lorne, Victoria

Full-time | Lorne, Victoria | $80,000–$90,000 + superannuation per annum