General Manager

Opal HealthCare; City of Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Dedicated Support

National Leadership

Clear Career Pathways

Ongoing Development

Operational Support

Empowered Leadership

Scale & Stability

Purpose & Impact

Job summary

Opal HealthCare is seeking a General Manager to lead the Phillip Island Care Community, overseeing day-to-day operations and steering strategic outcomes for residents and staff.

You will manage a multidisciplinary team, ensure high-quality care, and drive financial and regulatory excellence while fostering a home-like culture where residents feel valued and supported.

Qualifications

• Proven experience as a General Manager or senior leader in a highly regulated, service-led environment (aged care, health, community services or similar)
• Strong ability to inspire and develop teams, fostering an engaged, high-performing culture
• Commercial acumen with strong financial capability and a commitment to quality care
• Highly effective communication skills with a visible, hands-on leadership style
• Sound knowledge of regulatory frameworks, quality standards and risk management
• AHPRA registration (highly regarded) or relevant qualifications/experience

Responsibilities

• Lead and inspire clinical and non-clinical teams to deliver a high-performing, values-led culture
• Own performance outcomes across care quality, financials, compliance and resident experience
• Build trusted relationships with residents, families, team members and the local community
• Drive operational excellence through strong systems, continuous improvement and capable leaders
• Champion Opal’s C.A.R.E values in every decision and action

Skills

Leadership

Strategic planning

Regulatory compliance

Financial acumen

Communication

Job description

“At Opal HealthCare, we know that companies don't succeed, people do.”
Our purpose is to bring joy to those we care for, guided by our C.A.R.E values of Compassion, Accountability, Respect and Excellence. As one of Australia’s leading private aged care providers, we support over 23,000 team members caring for more than 14,000 residents across 147 Care Communities nationwide — and we continue to grow.

About the Role

We are seeking an exceptional General Manager to lead the day-to-day operations and drive the strategic success of Phillip Island Care Community.

Our Care Community offers a warm, home-like environment with 24/7 clinical care and a focus on personalised resident wellbeing.

Why This Role?

This is more than a management position, it’s an opportunity to be at the heart of a thriving community. You will lead a multidisciplinary team to deliver outstanding care and create a home where residents truly belong. Your leadership will directly bring joy to those we care for.

What You'll Do

• Lead and inspire clinical and non-clinical teams to deliver a high-performing, values-led culture
• Own performance outcomes across care quality, financials, compliance and resident experience
• Build trusted relationships with residents, families, team members and the local community
• Drive operational excellence through strong systems, continuous improvement and capable leaders
• Champion Opal’s C.A.R.E values in every decision and action

What You'll Bring

• Proven experience as a General Manager or senior leader in a highly regulated, service-led environment (e.g. aged care, health, community services or similar sectors)
• Strong ability to inspire and develop teams, fostering an engaged, high-performing culture
• Commercial acumen with strong financial capability and a commitment to quality care
• Highly effective communication skills with a visible, hands-on leadership style
• Sound knowledge of regulatory frameworks, quality standards and risk management
• AHPRA registration (highly regarded), or relevant qualifications/experience in a related field

What We Offer You

• Dedicated Support: From a Regional GM, Senior Area Manager and Regional Support Manager, with access to regional and national experts across clinical, sales, hospitality and HR
• National Leadership: Exposure to a broader leadership network with access to best practice
• Clear Career Pathways: Genuine progression to regional and national roles — we promote from within
• Ongoing Development: Leadership programs, training and career pathways to support your growth
• Operational Support: Established systems, processes and resourcing to enable your success
• Empowered Leadership: Autonomy to lead your care community, backed by experienced leaders
• Scale & Stability: Backed by a national organisation with ongoing investment in our communities
• Purpose & Impact: Make a meaningful difference every day

Lead with Purpose

If you are a passionate, resilient leader ready to take full ownership of a care community, we would love to hear from you.