General Manager

Frontline Australia Pty Ltd; City of Brisbane; On-site; AUD 170,000 - 190,000; Full time

Benefits offered by this job

Executive leadership role

Circa $180k package

Career pathway

Immediate start

Training and development

Veteran-founded culture

Job summary

FrontLine is seeking an experienced General Manager to lead a core business unit, overseeing multiple Groups and a large on-site workforce. You will partner with the CEO to drive operational excellence, client delivery, and sustainable financial performance across government, commercial and strata sectors.

This hands-on, people-focused leadership role requires 3–5 years of senior leadership experience, strong commercial acumen, and a track record of scaling teams while upholding safety and

Qualifications

• Proven senior leadership experience in service delivery, facilities management or field operations.
• Minimum 3-5 years of senior leadership experience.
• Lead large distributed teams and manage stakeholder relationships.
• Understanding of safety, compliance and audit readiness.

Responsibilities

• Lead and grow a Service Delivery (Business) Unit to full operational capacity and consistent performance.
• Oversee service delivery, scheduling, and workforce planning across multiple regions.
• Drive productivity and profitability through disciplined operational management.
• Build effective relationships with key clients in government, strata and commercial sectors.
• Oversee invoicing, reporting, and backlog resolution to maintain strong cashflow.
• Recruit, mentor and develop Group Leaders, Section Leaders and Coordinators.
• Ensure compliance with WHS, quality, environmental and audit standards.
• Champion FrontLine's veteran and community values through strong, visible leadership.

Skills

Senior leadership

Facilities management

Field operations

Stakeholder management

Communication

Job description

FrontLine is a Defence Force Veteran-owned integrated services provider delivering professional support across Government, Commercial, and Strata sectors. We provide essential Mowing & Gardening, Cleaning & Hygiene, and Trades & Maintenance services throughout Australia.

With operations in every major city and growing regional coverage, FrontLine is becoming Australia's largest and most experienced home, facility, and property services organisation, built on integrity, reliability, and service excellence.

We proudly support employment and training pathways for Defence Force and Emergency Services Veterans, developing careers in leadership, operations, horticulture, cleaning, safety, security, and management across the FrontLine network.

About the role

FrontLine is seeking an experienced and motivated General Manager to lead one of our core business units through its next stage of growth.

This role is accountable for expanding and strengthening operations, overseeing multiple Groups, Sections and Teams, and ensuring high-quality delivery across a large on-site workforce.

Working closely with the CEO and other General Managers, you will drive operational excellence, customer satisfaction, and sustainable financial performance. It's a hands-on, people-focused leadership role suited to an energetic and commercially minded professional who thrives on growth, structure and results.

Key Responsibilities

• Lead and grow a Service Delivery (Business) Unit to full operational capacity and consistent performance.
• Oversee service delivery, scheduling, and workforce planning across multiple regions.
• Drive productivity and profitability through disciplined operational management.
• Build effective relationships with key clients in government, strata and commercial sectors.
• Oversee invoicing, reporting, and backlog resolution to maintain strong cashflow.
• Recruit, mentor and develop Group Leaders, Section Leaders and Coordinators.
• Ensure compliance with WHS, quality, environmental and audit standards.
• Champion FrontLine's veteran and community values through strong, visible leadership.

What we're looking for

• Proven senior leadership experience in service delivery, facilities management or field operations.
• Minimum 3-5 years of senior leadership experience is required.
• Strong commercial and operational acumen with ability to lead large, distributed teams.
• Previous experience leading groups of 100 people or more is essential.
• Excellent communication, negotiation and stakeholder-management skills.
• Demonstrated success in scaling teams, improving systems and driving outcomes.
• Commitment to safety, compliance and a high standard of service delivery.
• Understanding and support for veteran and emergency-services employment pathways.
• Australian citizenship is required for this position.
• Strategic and operational leadership
• Client and stakeholder management
• Financial and performance reporting
• Workforce planning and scheduling
• ISO compliance and audit readiness
• Veteran or Defence background (highly regarded)

What we offer

• Executive leadership role in a growing national organisation
• Circa $180k package (including superannuation and incentive potential)
• Career pathway to multi-unit or national leadership positions
• Immediate start with full induction and onboarding
• Training and development opportunities across leadership and operations
• A supportive veteran-founded culture built on teamwork, integrity and accountability

Facilities Management & Outsourced Services

Executive Business Manager - Operations and Performance