General Manager Operations

People First Healthcare; City of Melbourne; On-site; AUD 180,000 - 240,000; Full time

Job summary

People First Healthcare is seeking a General Manager - Operations to provide strategic and operational leadership across our service portfolio in Australia. Reporting to the Chief Operating Officer, the role drives performance, governance, workforce capability and customer outcomes while ensuring financial sustainability and growth.

You will lead regional operations, partner with senior leaders, translate strategy into action, optimize systems and processes, and build high-performing teams to

Qualifications

• Senior operational or executive leadership experience within aged care, home care, healthcare or another complex regulated service environment.
• Experience leading multi-site or geographically dispersed operations.
• Strong commercial acumen with governance, quality and regulatory understanding.

Responsibilities

• Provide strategic and operational leadership across an assigned regional portfolio.
• Lead and develop Operations Managers and leadership teams.
• Drive performance against KPIs, budgets and customer outcomes.
• Ensure services are delivered safely, compliantly and sustainably.
• Translate strategy into action and lead transformation initiatives.

Skills

Strategic leadership

Operations management

Stakeholder management

People leadership

Job description

People First Healthcare is part of People First Workforce, a growing multi-entity organisation operating across Aged Care, Home Care, NDIS, Healthcare, Imaging and related services across Australia.

We are entering an exciting phase of growth and transformation and are seeking an experienced General Manager - Operations to provide strategic and operational leadership across our service portfolio.

Reporting to the Chief Operating Officer, this is a senior leadership position with genuine influence across operational performance, customer outcomes, workforce capability, financial sustainability and business growth.

The Opportunity

As General Manager - Operations, you will take overall accountability for operational performance across an assigned portfolio, working closely with Operations Managers and senior leaders to deliver safe, high-quality and commercially sustainable services.

You will be responsible for turning strategy into execution - driving performance, strengthening operational capability, improving systems and processes, and leading initiatives that support the continued growth of People First Healthcare.

Your Responsibilities

• Provide strategic and operational leadership across an assigned regional and service portfolio
• Lead, develop and support Operations Managers and their leadership teams
• Drive performance against operational, customer, workforce, quality and financial KPIs
• Maintain accountability for budgets, financial performance and sustainable growth
• Improve workforce productivity, utilisation, capacity and service efficiency
• Identify and implement opportunities to improve service delivery, margins and operational performance
• Lead strategic projects, transformation programs and operational change from scope through to execution
• Strengthen operating models, systems, processes and accountability frameworks
• Ensure services are delivered safely and in accordance with regulatory, funding and contractual requirements
• Monitor customer experience and service outcomes, using data to drive continuous improvement
• Build strong relationships with customers, government stakeholders, community partners and sector networks
• Work closely with Finance, HR, Workforce, Compliance to deliver organisation-wide outcomes
• Develop high-performing leadership teams and embed a culture of accountability, ownership and continuous improvement
• Provide regular operational reporting, insights and recommendations to the executive leadership team

About You

You are an experienced senior operational leader who is comfortable operating at both a strategic and hands-on execution level.

You understand that successful operations are built through strong people leadership, disciplined performance management, commercial thinking and a relentless focus on customer outcomes. You will ideally bring:

• Senior operational or executive leadership experience within aged care, home care, healthcare, NDIS, community services or another complex regulated service environment
• Experience leading multi-site or geographically dispersed operations
• A strong track record managing operational performance, workforce productivity and service deliveryExperience managing significant budgets and financial targets
• Demonstrated capability in business transformation, operational improvement and organisational change
• Experience leading and developing senior managers and high-performing leadership teams
• Strong commercial acumen and the ability to translate operational activity into measurable business outcomes
• Strong understanding of governance, quality, compliance and regulatory obligations
• The ability to influence senior stakeholders and work collaboratively across multiple functions
• A data-driven and commercially minded approach to decision-making
• Exceptional communication, stakeholder management and problem-solving capability

Most importantly, you are a leader who gets things done. You can set the direction, build alignment and take initiatives from strategy and scope through to implementation and measurable results.

Why Join People First Healthcare?

This is an opportunity to join a growing organisation where you can have a genuine impact on how services are delivered and how the organisation scales.

You will have:

• A senior leadership position with direct exposure to the executive team
• Significant influence across operational, commercial and strategic outcomes
• The opportunity to shape and improve operating models, systems and service delivery
• A growing and diverse organisation spanning Aged Care, Home Care, NDIS and Healthcare
• The opportunity to lead transformation and continuous improvement initiatives from strategy through to execution
• A collaborative leadership environment where ideas, initiative and accountability are valued
• Career progression opportunities as the organisation continues to grow
• A people-first culture focused on Respect, Integrity and Continuous Improvement

Our Values

At People First Healthcare, we put people at the centre of everything we do.

Our values guide how we work:

Respect | Integrity | Continuous Improvement

We are looking for a leader who demonstrates these values through the way they lead people, make decisions, work with customers and stakeholders, and deliver results.

People First Healthcare is an equal opportunity employer. We welcome applicants from all backgrounds. Successful applicants will be required to complete relevant background and police checks.