General Manager

CALEXICO; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Job summary

Calexico in Brisbane is seeking a General Manager to lead daily operations for Calexico and Calexico Man. You will supervise staff, manage schedules, coach performance and ensure the highest level of customer service and brand representation across both store formats.

The role focuses on driving sales, monitoring KPIs, budgeting, and implementing strategies to grow revenue in-store and online. You will partner with buying and merchandising to optimize assortment, visuals and inventory while

Qualifications

• Strong retail leadership and people management capabilities.
• Experience in sales management with KPI tracking and revenue growth.
• Operational expertise in store administration, inventory control, merchandising and presentation.
• Customer-centric mindset with ability to build long-term client relationships.
• Budgeting, forecasting and multi-channel (in-store & e-commerce) experience.
• Excellent communication and collaboration across teams.
• Comfort with digital retail tools and basic analytics.

Responsibilities

• Oversee daily store operations for Calexico and Calexico Man.
• Lead staff management, scheduling and performance coaching to drive service excellence.
• Drive sales, monitor KPIs, manage budgets and deploy growth strategies.
• Collaborate with buying/merchandising for assortment planning and visual standards.
• Ensure inventory management, store presentation and compliance across channels.
• Foster a positive team culture and resolve customer issues efficiently.

Skills

Retail leadership

Sales management

Operations management

Customer service

Budgeting & forecasting

Communication & collaboration

Digital tools & analytics

Fashion/retail management

Education

Business/retail management degree

Tools

POS systems

CRM

Inventory management software

Analytics platforms

Job description

Company Description

Calexico is a premier retail boutique that showcases designer labels in a thoughtfully designed space, offering expert, enthusiastic service and a playful, fashion-forward atmosphere. The boutique provides individually styled looks from a curated selection of clothing, shoes, bags, lingerie, and accessories, reflecting a chic and modern lifestyle. Since opening on James Street in Brisbane in 2010, Calexico has brought a blend of California ease, Parisian charm, and New York glam to local customers. In 2017, Calexico expanded with Calexico Man, a flagship store for modern menswear that combines classic and contemporary streetwear. The business now operates across traditional retail and digital e-commerce, featuring exclusive global brands and attracting a diverse local and international clientele.

Role Description

The General Manager role at Calexico is an on-site position based in Brisbane, QLD. The General Manager will oversee daily store operations for Calexico and Calexico Man, including staff management, scheduling, and performance coaching to ensure a high level of customer service and brand representation. This role is responsible for driving sales, monitoring KPIs, managing budgets, and implementing strategies to grow revenue across retail and e-commerce channels. The General Manager will work closely with the buying and merchandising teams to support assortment planning, visual merchandising standards, and inventory management. Day-to-day responsibilities also include fostering a positive team culture, resolving customer issues, maintaining store presentation, and ensuring compliance with company policies and operational procedures.

Qualifications

• Strong retail leadership and people management skills, including team supervision, coaching, and performance development.
• Experience in sales management, KPI tracking, and revenue growth, ideally within premium or luxury fashion retail.
• Operational expertise in store administration, inventory control, merchandising, and store presentation.
• Customer-centric mindset with proven ability to deliver personalized service and build long-term client relationships.
• Business acumen in budgeting, forecasting, and working with both brick-and-mortar and e-commerce channels.
• Excellent communication, interpersonal, and problem-solving skills, with the ability to collaborate across teams.
• Comfort with digital tools and retail systems (POS, CRM, inventory management, basic analytics platforms).
• Relevant experience in fashion or retail management; a background with designer or luxury brands is highly regarded.
• Formal qualifications in business, retail management, fashion management, or a related field are advantageous but not mandatory.
• Ability to work on-site in Brisbane, QLD, with flexibility for peak trading periods, events, and seasonal demands.