Online Client Support

Calexico; Brisbane; On-site; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Staff discount across designer brands

On-site team in Fortitude Valley

Friendly, fashion-obsessed team

Job summary

Calexico is Brisbane’s luxury fashion destination, seeking an Online Client Support specialist for Fortitude Valley. You’ll be the first voice on calls and messages, advising on fit, styling and products across 125+ designers while driving online growth.

This on-site, full-time role focuses on delivering exceptional service via phone, email, live chat, SMS and social channels, using AI tools to streamline busy periods and maintain high standards of client care.

Qualifications

• Two years' experience in fashion retail or sales.
• Confident on the phone with a friendly, engaging manner.
• Proven track record of hitting targets.

Responsibilities

• Answer incoming calls and convert enquiries into sales.
• Provide sizing, fit and styling advice.
• Recommend products and accessories; suggest sizes or colours.
• Respond to email, live chat, SMS and social enquiries via Gorgias.
• Follow up with clients to build relationships and repeat business.
• Handle returns and exchanges smoothly and re-style when appropriate.
• Collaborate with fulfilment to keep orders on track.

Skills

Phone confidence

Sales ability

Concise writing

AI & tech enthusiasm

Organised under pressure

Love for fashion

Tools

Gorgias

Job description

Calexico has been Brisbane's home of international luxury fashion since 2010. What began as a single boutique on James Street has grown into a destination for clients who love beautiful clothes and exceptional service.

From the heart of the James Street Precinct in Fortitude Valley, we run an expansive womenswear boutique, a dedicated menswear boutique, and an e-commerce platform that connects clients worldwide. Together they carry more than 125 international designers. Our online business is growing fast, and we want every client who shops with us from afar to feel just as looked after as they would in store.

The Role: Online Client Support (Phone & Digital) | Fortitude Valley

When the phone rings, yours is the first voice our clients hear. When a message lands asking "Will this fit me?" or "What would you wear this with?", you're the stylist who answers and closes the sale.

This role is based on-site in Fortitude Valley and is a full-time position.

Why you'll love it

• Style and sell across more than 125 international designers
• Be the voice of Calexico, the person our clients know and trust
• Own a role that directly drives our online growth
• Work with AI tools that take care of the busywork, so you can focus on selling
• Enjoy a generous staff discount across our designer brands
• Join a close-knit, fashion-obsessed team in the heart of Fortitude Valley

What you'll be doing

• Answering every incoming call and turning enquiries into sales
• Giving confident sizing, fit and styling advice
• Recommending the perfect piece, the matching accessory, or the right alternative size or colour
• Replying to email, live chat, SMS and social enquiries quickly and warmly through Gorgias
• Following up with clients to build lasting relationships and repeat business
• Handling returns and exchanges smoothly, and re-styling where it's welcome
• Working hand in hand with our fulfilment team to keep every order on track

To succeed, you will have:

• At least two years' experience in fashion retail or sales
• Genuine confidence on the phone, picking up with a smile and enjoying the conversation
• A natural ability to sell, and a track record of hitting targets
• Clear, concise writing skills, knowing a short answer often sells better than a long one
• Excitement about using AI and new technology in your day-to-day work
• Experience with Gorgias or a similar helpdesk platform (highly regarded but not essential)
• An organised approach and the ability to stay calm when it's busy
• A love for fashion and pride in working with premium brands

At Calexico, we welcome people from all walks of life. Different backgrounds and perspectives make our team stronger. If you share our passion for fashion and service, you'll feel right at home with us.