General Administration Officer

Team 3Thirty; New South Wales; On-site; AUD 103,000 - 114,000; Full time

Job summary

NSW Police Force is seeking a General Administration Officer to support ongoing administrative operations within a structured environment. The role involves coordinating business support, providing accurate advice, and managing complex customer and stakeholder matters with a focus on efficiency and compliance.

The position is Clerk Grade 5/6 with a salary range of $102,936–$113,579 plus superannuation and leave loading, offered on an ongoing full-time basis.

Qualifications

• Coordinate business support across departments.
• Provide accurate advice to leaders and staff.
• Manage complex customer and stakeholder matters with appropriate escalation when needed.
• Monitor budgets and contribute to reliable administrative operations.

Responsibilities

• Coordinate business support, ensuring timely and accurate processing of requests.
• Provide accurate advice to executives and frontline staff.
• Manage complex customer and stakeholder matters with appropriate communication and escalation.
• Monitor budgets to protect key business outcomes and efficiency.

Skills

Complex administration

Budget monitoring

Customer & stakeholder management

Accurate advice

Job description

General Administration Officer role snapshot

Role

Role General Administration Officer

Organisation

Organisation NSW Police Force

Location

Employment

Employment Ongoing full-time

Salary or grade

Salary or grade Clerk Grade 5/6, $102,936–$113,579 plus superannuation and leave loading

Job ID

Job ID 602195

Closing date Sunday 18 October 2026 (date-only source; check the application form for the cutoff time)

Application requirements for General Administration Officer

Prepare the items below, then check the application form for any additional fields or current instructions.

• Responses to two targeted questions, maximum 500 words per response

Conditions to check

• Australian citizen, Australian permanent resident or New Zealand citizen
• National Police Check and the ability to obtain and maintain the required NSW Police Force security clearance

What to highlight for General Administration Officer

Coordinate business support, provide accurate advice, manage complex customer and stakeholder matters, monitor budgets and help the command maintain reliable administrative operations. Choose examples that show the scale of the work and the outcome you helped deliver.

Evidence area

How to demonstrate it

Complex administration Show how you organised competing requests, maintained accurate records and kept an operational team informed.

Customer and stakeholder judgement Use an example where an issue had wider implications and you chose the right advice, communication and escalation path.

Budget monitoring Explain how you identified a pressure early, assessed options and protected the required business outcome.

Clear written advice Show how your correspondence, brief or report helped a decision-maker act with confidence.

Example application structure

Section

What to include

Opening Name the General Administration Officer role and give a concise fit statement linked to its main purpose.

Core examples Use two or three specific examples. Explain the context, your responsibility, the choices you made and the measurable or observable result.

Role requirements Address the work-specific requirements and any mandatory conditions directly. Give the panel enough evidence to assess you.

Closing Confirm your fit, availability and interest without repeating the opening paragraph.

Targeted questions to prepare

• Describe a time when you managed a complex customer or stakeholder issue that had broader operational or organisational implications. How did you ensure appropriate information and advice were provided, manage stakeholder expectations, and determine when escalation was required to achieve the best outcome?
• Provide a contemporary example where you identified an emerging budget pressure and made decisions to minimise its impact while maintaining business outcomes.

Before you submit

Check the page limits, question wording, file names and portal fields. Confirm the closing time and your eligibility, then return to the official vacancy to submit.