GenAI & NLP Senior Data Scientist for Customer AI

Aimlroles; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Job summary

CommBank is hiring a Senior Data Scientist to design and productionise AI-driven customer service solutions for SMSF and Wealth Crews. You will lead end-to-end GenAI and NLP initiatives, delivering production-ready models and agentic workflows in collaboration with product, technology and business teams.

You will move AI projects from prototype to reliable, monitored services, shaping AI strategy and responsible-AI practices across Wealth & Private Banking for enhanced customer experiences.

Qualifications

• Strong experience designing, developing and deploying machine learning solutions in production environments.
• Deep expertise in NLP, large language models (LLMs) and GenAI applications.
• Experience developing Agentic AI solutions, AI assistants, autonomous workflows or coding agents.
• Experience evaluating and hardening LLM or agentic systems: eval frameworks, LLM-as-judge, guardrails, hallucination and safety testing.
• Hands-on programming experience with Python and SQL.
• Experience with MLOps, CI/CD, model deployment, monitoring and observability frameworks.
• Strong understanding of data governance, data quality, data risk and responsible AI principles.
• The ability to influence stakeholders and communicate complex technical concepts to non-technical audiences.
• A curious mindset and a genuine passion for customer service excellence, solving real customer problems through data and AI.

Responsibilities

• Build and productionise intelligent assistants and agentic workflows.
• Lead end-to-end delivery of GenAI and NLP solutions at scale.
• Partner with product, technology and business stakeholders to identify AI opportunities.
• Move AI initiatives from experimentation to reliable, monitored services.
• Influence AI strategy, governance and responsible-AI practices across Wealth & Private Banking.

Skills

Python

SQL

NLP

LLMs

GenAI

Agentic AI

MLOps

CI/CD

Stakeholder influence

Communication

Education

Bachelor's degree in a relevant field

Master's degree preferred

Tools

CI/CD tools

Monitoring/Observability tools

Job description

CommBank is hiring a Senior Data Scientist to design and productionise AI-driven customer service solutions for SMSF and Wealth Crews. You will lead end-to-end GenAI and NLP initiatives, delivering production-ready models and agentic workflows in collaboration with product, technology and business teams.

You will move AI projects from prototype to reliable, monitored services, shaping AI strategy and responsible-AI practices across Wealth & Private Banking for enhanced customer experiences.