Senior Data Scientist, ML, NLP, GenAI, Agentic AI

Aimlroles; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Job summary

CommBank is hiring a Senior Data Scientist to design and productionise AI-driven customer service solutions for SMSF and Wealth Crews. You will lead end-to-end GenAI and NLP initiatives, delivering production-ready models and agentic workflows in collaboration with product, technology and business teams.

You will move AI projects from prototype to reliable, monitored services, shaping AI strategy and responsible-AI practices across Wealth & Private Banking for enhanced customer experiences.

Qualifications

• Strong experience designing, developing and deploying machine learning solutions in production environments.
• Deep expertise in NLP, large language models (LLMs) and GenAI applications.
• Experience developing Agentic AI solutions, AI assistants, autonomous workflows or coding agents.
• Experience evaluating and hardening LLM or agentic systems: eval frameworks, LLM-as-judge, guardrails, hallucination and safety testing.
• Hands-on programming experience with Python and SQL.
• Experience with MLOps, CI/CD, model deployment, monitoring and observability frameworks.
• Strong understanding of data governance, data quality, data risk and responsible AI principles.
• The ability to influence stakeholders and communicate complex technical concepts to non-technical audiences.
• A curious mindset and a genuine passion for customer service excellence, solving real customer problems through data and AI.

Responsibilities

• Build and productionise intelligent assistants and agentic workflows.
• Lead end-to-end delivery of GenAI and NLP solutions at scale.
• Partner with product, technology and business stakeholders to identify AI opportunities.
• Move AI initiatives from experimentation to reliable, monitored services.
• Influence AI strategy, governance and responsible-AI practices across Wealth & Private Banking.

Skills

Python

SQL

NLP

LLMs

GenAI

Agentic AI

MLOps

CI/CD

Stakeholder influence

Communication

Education

Bachelor's degree in a relevant field

Master's degree preferred

Tools

CI/CD tools

Monitoring/Observability tools

Job description

Shape the future of customer experiences through Machine Learning, NLP, GenAI and Agentic AI

• Drive innovative AI solutions that transform customer and adviser experiences across SMSF and Wealth Crew.
• Lead end-to-end delivery at scale of GenAI and Agentic AI solutions, alongside machine learning and Natural Language Processing (NLP) models.
• Influence AI strategy, governance and responsible-AI practices across Wealth & Private Banking.

At CommBank, we're investing in modern, future-ready data and AI capabilities. This is an opportunity to join our SMSF (Self-Managed Super Funds) Squad within Wealth & Private Banking and help build intelligent, customer-centric solutions that deliver real value for customers, colleagues and communities.

Do work that matters

As a Senior Data Scientist, you'll be a hands-on technical leader building an intelligent assistant that raises the standard of customer service for SMSF customers and advisers in the Mass Affluent segment of Wealth & Private Banking. You'll design, build and productionise the customer-centric models and agentic workflows behind it, partnering with product, technology and business stakeholders to identify where AI can lift service quality, resolve customer needs faster and unlock new insights.

You'll move AI initiatives from experimentation into production, taking ownership from first prototype through to a reliable, monitored service.

See yourself in our team

The SMSF and Wealth Crew is focused on customer service excellence: delivering customer-centric, data-driven solutions that enhance customer outcomes and improve the way customers interact with our Wealth & Private Banking services.

We're interested in hearing from people who have:

• Strong experience designing, developing and deploying machine learning solutions in production environments.
• Deep expertise in Natural Language Processing (NLP), Large Language Models (LLMs) and GenAI applications.
• Experience developing Agentic AI solutions, AI assistants, autonomous workflows or coding agents.
• Experience evaluating and hardening LLM or agentic systems: eval frameworks, LLM-as-judge, guardrails, hallucination and safety testing.
• Hands-on programming experience with Python and SQL.
• Experience with MLOps, CI/CD, model deployment, monitoring and observability frameworks.
• Strong understanding of data governance, data quality, data risk and responsible AI principles.
• The ability to influence stakeholders and communicate complex technical concepts to non-technical audiences.
• A curious mindset and a genuine passion for customer service excellence, solving real customer problems through data and AI.

Experience within financial services, wealth management or superannuation is advantageous but not essential.

Working with us

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. We welcome applications from people of all backgrounds and are particularly committed to making a positive difference for Aboriginal and Torres Strait Islander Peoples.

Bring your ambition and we'll help you grow, belong and shape what's next through cutting-edge AI, modern data platforms and meaningful customer impact.