Geelong Part-Time Banking Customer Advisor

NAB; Warrnambool; On-site; AUD 36,000 - 44,000; Part time

Job summary

NAB in Geelong is seeking a part-time Banking Customer Advisor to deliver friendly, reliable service at the front line of our Geelong Branch. You’ll help customers with everyday banking needs, open accounts, and guide them through NAB’s digital options to empower self-service.

Join a team committed to customer outcomes, with structured training and opportunities to grow within one of Australia’s leading financial institutions.

Qualifications

• Customer service mindset and passion for helping customers.
• Strong communication and active listening.
• Attention to detail and accuracy.

Responsibilities

• Be the first point of contact for customers visiting the Geelong Branch.
• Deliver exceptional customer service across banking enquiries.
• Support customers with account opening, everyday banking transactions and lending conversations.
• Identify appropriate products and services that align with customer needs.
• Educate customers on NAB's digital and self-service banking options.
• Work collaboratively with colleagues to achieve positive customer outcomes.
• Maintain compliance, risk awareness and operational accuracy.

Skills

Customer service mindset

Empathy and relationship-building

Active listening

Problem solving

Resilience and adaptability

Attention to detail

Confidence learning new systems and</n

Compliance and risk awareness

Teamwork and collaboration

Job description

NAB in Geelong is seeking a part-time Banking Customer Advisor to deliver friendly, reliable service at the front line of our Geelong Branch. You’ll help customers with everyday banking needs, open accounts, and guide them through NAB’s digital options to empower self-service.

Join a team committed to customer outcomes, with structured training and opportunities to grow within one of Australia’s leading financial institutions.