Geelong Help Desk Operator - Part-Time, 4-Day Week

BGIS – Iconic Community & Cultural Precinct Client; Geelong; On-site; AUD 50,000 - 54,000; Part time

Benefits offered by this job

Spot recognition vouchers

Employee referral bonus

Fitness Passport

Flare discounts

Public transport access

Job summary

BGIS – Iconic Community & Cultural Precinct Client in Geelong, VIC, is seeking a Help Desk Operator to support a busy facilities environment from 6:00am to midnight. This on-site, part-time role involves handling calls, logging requests, and coordinating with Facilities Managers and contractors.

You’ll work in a collaborative team, maintain accurate communications, manage CMMS tickets (Manhattan), and help ensure safety, compliance, and timely service delivery.

Qualifications

• Experience in a Help Desk, Facilities, Call Centre, or customer service environment with clear KPIs.
• Strong proficiency in Microsoft Word, Excel, and Outlook.
• Excellent written communication and attention to detail.
• Ability to manage multiple tasks calmly and effectively.
• Confident, professional phone manner with strong listening and problem-solving skills.
• Experience engaging with stakeholders at various levels.
• Previous experience with CMMS systems (SAP, BEIMS, MEX, Manhattan).
• Prior PPP or facilities administration experience.

Responsibilities

• Provide excellent customer service by managing operator and client requests via phone and email.
• Answer calls promptly, log requests accurately, and allocate work orders within required KPIs.
• Track, follow up, and support timely rectification of maintenance requests through the CMMS (Manhattan).
• Manage shared inboxes and ensure all correspondence is actioned and communicated clearly.
• Review, edit, and distribute incident reports and daily work order summaries.
• Prepare investigation notes for repeat service issues and elevate urgent matters appropriately.
• Coordinate with Facilities Managers, service providers, and contractors to resolve issues safely and efficiently.
• Support core services in cleaning, security, and event cleaning by monitoring work orders and client requests.
• Maintain compliance with BGIS procedures, safety standards, and contractual requirements.

Skills

Customer service

Multitasking

Phone etiquette

Stakeholder engagement

MS Office

Education

Certificate in Business Administration

Certificate in Customer Service

Tools

SAP

BEIMS

MEX

Manhattan

Job description

BGIS – Iconic Community & Cultural Precinct Client in Geelong, VIC, is seeking a Help Desk Operator to support a busy facilities environment from 6:00am to midnight. This on-site, part-time role involves handling calls, logging requests, and coordinating with Facilities Managers and contractors.

You’ll work in a collaborative team, maintain accurate communications, manage CMMS tickets (Manhattan), and help ensure safety, compliance, and timely service delivery.