On-Site Help Desk Operator – Afternoon Shift, Geelong Waterfront

BGIS Global Integrated Solutions Canada; Geelong; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

Spot recognition vouchers

Employee referral bonus

Three full days off per week

Ongoing learning and development

Job summary

BGIS Global Integrated Solutions Canada – Geelong VIC is hiring a Help Desk Operator for the Djilang waterfront venue in Geelong, VIC. The role operates 6:00am–midnight on-site as a full-time fixed-term position from 05.10.26 to 05.10.27, supporting maintenance requests and client inquiries with focus on service quality.

The successful candidate will manage calls, triage requests in the CMMS, coordinate with facilities managers and contractors, and communicate clearly with stakeholders while

Qualifications

• Experience in a Help Desk, Facilities, Call Centre, or customer service environment with clear KPIs.
• Strong proficiency in Microsoft Word, Excel, and Outlook.
• Excellent written communication and attention to detail.
• Ability to manage multiple tasks calmly and effectively.
• Confident, professional phone manner with strong listening and problem-solving skills.
• Ability to work independently during rostered shifts.

Responsibilities

• Provide excellent customer service by managing operator and client requests via phone and email.
• Answer calls promptly, log requests accurately, and allocate work orders within KPIs.
• Track, follow up, and support the timely rectification of maintenance requests through the CMMS (Manhattan).
• Manage shared inboxes and ensure all correspondence is actioned and communicated clearly.
• Review, edit, and distribute incident reports and daily work order summaries.
• Prepare investigation notes for repeat service issues and elevate urgent matters appropriately.
• Coordinate with Facilities Managers, service providers, and contractors to resolve issues safely.
• Support core services in cleaning, security, and event cleaning by monitoring work orders.
• Maintain compliance with BGIS procedures, safety standards, and contractual requirements.
• Build positive working relationships with clients, subcontractors, suppliers, and internal teams.

Skills

Help desk

Customer service

Microsoft Word

Microsoft Excel

Outlook

Communication

Multitasking

Stakeholder engagement

Education

Certificate in Business Administration

Tools

CMMS SAP

CMMS BEIMS

CMMS MEX

Manhattan CMMS

Job description

BGIS Global Integrated Solutions Canada – Geelong VIC is hiring a Help Desk Operator for the Djilang waterfront venue in Geelong, VIC. The role operates 6:00am–midnight on-site as a full-time fixed-term position from 05.10.26 to 05.10.27, supporting maintenance requests and client inquiries with focus on service quality.

The successful candidate will manage calls, triage requests in the CMMS, coordinate with facilities managers and contractors, and communicate clearly with stakeholders while