Gatehouse Security Officer - Critical Infrastructure

Certis-f2763f46; Brisbane; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Retail discounts

Wellbeing support programs

Career training opportunities

Job summary

Certis Security Australia is seeking an experienced Gatehouse Security Officer to safeguard a critical infrastructure site in Queensland. This full-time role requires a professional, vigilant approach and adherence to security protocols, with a 2 days / 2 nights roster (4 on/4 off) and 12-hour shifts.

You will manage vehicle movements, screen visitors and contractors, monitor CCTV and BMS, and maintain accurate logs while delivering excellent customer service in a safety-first environment.

Qualifications

• Minimum 2 years in gatehouse or similar security role.
• Experience with access control and vehicle movements.
• Strong customer service and communication skills.
• Proficient with MS Office and computers.

Responsibilities

• Manage vehicle movements and gatehouse access control.
• Screen visitors, contractors, and deliveries entering the site.
• Provide high-level customer service while maintaining compliance.
• Monitor CCTV, alarms, and Building Management Systems.
• Audit site access passes and maintain logs.
• Report hazards or incidents and escalate as needed.
• Communicate via two-way radio and reporting systems.
• Maintain safety-first mindset.

Skills

Gatehouse

Access control

Customer service

MS Office

BMS systems

Multitasking

Attention to detail

Independent worker

Education

QLD Security Licence

QLD Driver's Licence

First Aid & CPR

Job description

At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia’s only next generation security company operating at scale, we protect some of the nation’s most sensitive assets through disciplined operations, strong governance and highly trusted people.

Job Impact

We are seeking an experienced Gatehouse Security Officer to perform a high-profile role safeguarding a critical infrastructure site. This is a frontline position where professionalism, vigilance, and integrity are essential.

About the Role

The security team at this site plays a critical role in ensuring the safety, compliance, and operational integrity of daily activities.

As the first point of contact for all vehicle movements, visitors, and contractors entering the site, you will set the tone by delivering a professional and customer-focused experience while strictly enforcing security protocols.

Location: TGE Karawatha, QLD

Employment Type: Full-Time

Roster: 2 Days / 2 Nights (4 On / 4 Off, 12-hour shifts)

Pay Rate: SSIA Level 3

Key Responsibilities

Primary duties include, but are not limited to:

• Managing vehicle movements and gatehouse access control
• Screening visitors, contractors, and deliveries entering and exiting the site
• Providing high-level customer service while maintaining strict compliance
• Monitoring CCTV, alarms, and Building Management Systems (BMS)
• Ensuring adherence to all site procedures, policies, and access requirements
• Issuing, monitoring, and auditing site access passes
• Maintaining accurate logs, reports, and daily activity records
• Conducting patrols and reporting hazards or incidents as required
• Responding to and escalating security, safety, and WHS incidents
• Communicating effectively via two-way radio and reporting systems
• Maintaining a strong safety-first mindset at all times

About You

• Minimum 2 years' experience in a gatehouse or similar security role
• Strong experience in access control and managing vehicle movements
• Excellent customer service and communication skills
• Strong computer skills, including Microsoft Office applications
• Knowledge or experience with BMS systems
• Ability to multitask and manage competing priorities
• Strong attention to detail and report writing capability
• Confident working independently

Mandatory Requirements

• Current QLD Security Licence (Unarmed & Monitoring Functions)
• Current QLD Driver's Licence
• Current First Aid & CPR Certification
• Ability to pass site clearance and compliance requirements

Why Join Certis?

• Work within a critical infrastructure environment
• Be part of a high-trust, professional security team
• Access ongoing training, career pathways, and development opportunities
• Operate in a values-driven organisation focused on integrity and safety
• Employee benefits including retail discounts and wellbeing support programs
• Supportive and inclusive workplace culture

Next Steps

Once you've submitted your application, the next step is to complete a virtual interview with Certis.

This is an important part of our hiring process and must be completed for your application to be considered further.

Following this, our hiring managers will review all candidates and contact those shortlisted for the next stage.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to aSafer, Smarter and Betterworkplace ensures every employee is supported, respected and empowered.

We actively encourageFirst Nations and Torres Strait Islander peoples,veteransand candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602

• ACT 17501220

• QLD 41315

• WA SA48240

• NT 345

• SA ISL 178143

• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073

• ACT 17501742

• QLD 3158254

• WA SA 72311

• SA ISL 235794

• VIC Z05 798 61S

• VIC Z05 798 40S

• NT 1093

• TAS 458596293