Gaming Supervisor - Windy Hill Venue

Essendon Football Club; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Heavily discounted gym membership

Discounted meals on shift

Paid parental leave

Job summary

Windy Hill Venue and Melton Country Club, operated by Essendon Football Club, are seeking an experienced Gaming Supervisor to oversee the gaming room, ensure compliance, and deliver exceptional member and guest service.

You will balance floats, manage E‑Cash/CRT, and help maintain the strong room, while supervising staff and supporting Duty Manager duties as needed in a fast-paced hospitality environment.

Qualifications

• Role requires Victorian RSA and RSG certifications and a valid Gaming Employee Licence.
• Demonstrated knowledge of Victorian gaming regulations and responsible gambling practices.
• Experience in cash handling, reporting and patron issue resolution.

Responsibilities

• Oversee daily operations of the gaming room and ensure safe, compliant service.
• Balance floats, manage E‑Cash and CRT systems, and maintain strong room integrity.
• Supervise staff, support day-to-day gaming operations, and ensure a well-presented, compliant floor.
• Occasionally perform Duty Manager duties to support venue operations.

Skills

Gaming supervision

Cash handling

Customer service

Compliance

Staff supervision

Education

RSA certification (Victorian)

RSG certification

Victorian Gaming Employee Licence

AML/CTF Training

TAB Cash Control Accreditation

Tools

Cash handling systems

Job description

• Take the lead in the gaming room at Windy Hill, with the opportunity to step into Duty Manager responsibilities as needed to support broader venue operations
• Be part of a values-driven organisation committed to excellence, community, and service
• Enjoy a structured roster with genuine work-life balance (full time 3 week rotating roster)

About us

Windy Hill Venue and Melton Country Club are proudly operated by the Essendon Football Club, one of Australia’s most iconic and respected sporting organisations. Both venues embody the Club’s commitment to excellence, community, and connection, offering exceptional hospitality, entertainment, and event experiences to members and guests alike.

At Windy Hill Venue, located in the heart of Essendon, we celebrate the Club’s rich heritage through Premium dining, social experiences, and function spaces that bring people together.

Melton Country Club, set in Melbourne’s west, provides a welcoming and vibrant atmosphere for dining, gaming, and community engagement.

Together, our venues form an integral part of the Essendon Football Club’s broader vision – delivering outstanding service and memorable experiences both on and off the field.

About the role

We are seeking an experienced and hands‑on Gaming Supervisor to oversee the daily operations of our gaming room and deliver a safe, compliant, and welcoming experience for members and guests.

In this role, you will take ownership of key operational functions including preparing and balancing floats, managing E‑Cash and CRT systems, and maintaining the integrity of the main strong room.

You will supervise staff, support day‑to‑day gaming operations, and ensure the gaming floor is consistently well presented, functional, and compliant.

You’ll also deliver exceptional customer service, managing patron interactions professionally, and maintaining a positive and engaging environment. From time to time, you will be required to perform the duties of the Duty Manager, supporting smooth venue operations as needed.

This is a dynamic, operational role suited to someone confident in managing gaming compliance, cash control, and customer service in a fast‑paced hospitality environment.

About you

You are a motivated and experienced gaming professional who thrives in a hands‑on role and takes pride in maintaining high standards of compliance, operational excellence, and customer experience.

You bring a strong knowledge of Victorian gaming regulations and responsible gambling practices, along with exceptional customer service and interpersonal skills. Proactive, reliable, and professional in your approach, you’re confident in cash handling, reporting, and resolving patron issues with discretion, and comfortable working in a fast‑paced environment.

You’re someone who contributes positively to team culture, bringing energy and a collaborative spirit. Through your commitment to Unity, Passion, Excellence, and Respect, you help create an environment where others feel valued, connected, and motivated to do their best.

You must hold (or be willing to obtain) the following current certifications and accreditations:

• Victorian Responsible Service of Alcohol (RSA)
• Victorian Responsible Service of Gambling (RSG)
• Victorian Gaming Employee Licence
• AML/CTF Training
• TAB Cash Control Accreditation

The Perks

• Heavily discounted Windy Hill gym membership.
• Discounted meals when working on shift.
• Family Comes First. We know family is your priority, and it’s ours too. That’s why we offer generous paid parental leave for both primary and non-primary carers.
• Level Up Your Career. At EFC, we never stop learning! All team members have access to EFC Learning Programs, with face‑to‑face and online learning designed to support your professional growth.
• And That’s Not All! Enjoy exclusive discounts from our Commercial Partners and access to Essendon home & away games at Marvel Stadium and the MCG.

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they tick every box. So, if you think you have what it takes, but don't currently meet all the criterial, please still consider applying.

At the Essendon Football Club, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and empowered. We welcome candidates of all backgrounds, experiences, and perspectives to join our team. Our goal is to create an environment where everyone can thrive and contribute their best work.

We politely ask not to be approached by recruitment agencies at this time.