Gaming Supervisor | Norths Cammeray

Michael Wright; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted meals

Free gym onsite

Dynamic management team

Norths Collective Academy access

Training and development

Community engagement

Job summary

Norths Cammeray invites experienced leaders to join Norths Collective as a Gaming Supervisor (RGO). You will lead the Gaming and Loyalty teams, ensure exceptional service, and uphold compliance and safety standards on the gaming floor.

In this role you will train staff, manage promotions and loyalty initiatives, perform RGO duties, and maintain accurate cash handling. A dynamic management team supports your development and success in a community-focused club.

Qualifications

• Experience in gaming, hospitality or leadership.
• Strong customer service and communication skills.
• Flexible availability across a seven-day operation.
• RSA/RCG qualifications held.

Responsibilities

• Lead and support Gaming and Loyalty team members
• Deliver exceptional service to members and guests
• Train and coach team members on service, compliance and operational standards
• Ensure gaming floor presentation, compliance and customer experience standards are maintained
• Fulfil Responsible Gambling Officer (RGO) duties and support responsible gambling initiatives
• Promote current promotions, events and loyalty programs
• Maintain accurate cash handling and gaming procedures
• Effectively communicate with patrons, team members and management

Skills

Customer service

Communication skills

Team leadership

Problem solving

Conflict resolution

RSA/RCG qualifications

Education

RSA certificate

RCG certificate

Advanced RCG

Job description

Be part of something bigger. Connect with your community. Have Fun. It's all part of being on the Norths Collective team. Our members and guests are more than just patrons – they’re our supporters. So we’ve designed an experience where the club is just as much theirs as it is ours. Join the Norths team and it can also be yours.

Reporting to the Manager on Shift, we are currently seeking a passionate Gaming Supervisor (RGO). The overall purpose of the role is to lead and support our Gaming and Loyalty teams while delivering exceptional service experiences to our members and guests. You will be responsible for maintaining service standards, supporting team development, ensuring compliance requirements are met and creating a safe, welcoming and professional environment.

Joining Norths Cammeray means you are part of Norths Collective which includes The Greens North Sydney, The Alcott Lane Cove, The Verandah Beecroft and Seagulls Tweed Heads.

Your Key Priorities will be to:

• Lead and support Gaming and Loyalty team members
• Deliver exceptional service to members and guests
• Train and coach team members on service, compliance and operational standards
• Ensure gaming floor presentation, compliance and customer experience standards are maintained
• Fulfil Responsible Gambling Officer (RGO) duties and support responsible gambling initiatives
• Promote current promotions, events and loyalty programs
• Maintain accurate cash handling and gaming procedures
• Effectively communicate with patrons, team members and management

The Candidate:

• Previous gaming, hospitality or leadership experience
• Strong customer service and communication skills
• Ability to lead, coach and develop team members
• Sound problem-solving and conflict-resolution abilities
• Hold current RSA, RCG and Advanced RCG qualifications
• Flexible availability across a seven-day operation

• Discounted rates on meals
• Free gym membership onsite
• Dynamic, energised management team that is embracing change and focused on success
• Access to Norths Collective Academy
• Work for a Club that continues to reinvent its relevancy to its local community
• Extensive training and development

We invest a lot in our people and offer significant on-the-job training. This is a great opportunity to further your hospitality leadership career while making a positive impact on our members, guests and team.