Gaming Attendant | The Alcott

Norths Collective; Sydney; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Discounted meals

Free gym membership

Birthday leave

Training and development

Career growth within club

Job summary

The Alcott, part of Norths Collective, is seeking a customer-focused hospitality team member to join our club and gaming environment. You will deliver friendly service, manage table resets, process payments, and use in-house systems to place orders while upholding high hygiene standards.

Applicants must be available seven days, have strong communication, and hold RSA and RCG certifications. This role suits energetic individuals who enjoy engaging with our members and guests.

Qualifications

• Full availability over a seven day week.
• A genuine desire to help people have a great experience.
• Excellent communication and customer service skills.
• Hold current RSA and RCG certification.
• Manual handling abilities and stamina for standing.

Responsibilities

• Provide efficient and friendly service to members and guests.
• Clear and reset tables and maintain tidy service areas.
• Process cash and credit card transactions accurately.
• Use in-house systems to place orders.
• Maintain hygiene standards for food handling and presentation.
• Communicate effectively with patrons and staff.

Skills

Customer service

Communication

Teamwork

Manual handling

Physically able

Education

RSA certification

RCG certification

Tools

In-house POS systems

Job description

A Place to Belong...
The Alcott is part of Norths Collective - a forward thinking, fresh and competitive brand who are leaders in the club and gaming industry. All about bringing people together through the sharing of exceptional food, drinks, events, health and fitness and entertainment experiences. A not for profit business, we are passionate about our commitment to giving back to our community through sport, social and sustainability initiatives.

A Place to Belong...
The Alcott is part of Norths Collective - a forward thinking, fresh and competitive brand who are leaders in the club and gaming industry. All about bringing people together through the sharing of exceptional food, drinks, events, health and fitness and entertainment experiences. A not for profit business, we are passionate about our commitment to giving back to our community through sport, social and sustainability initiatives.

About The Role

Be part of something bigger. Connect with your community. Have Fun. It's all part of being on the Norths Collectives team. Our members and guests are more than just patrons - they're our supporters. So we've designed an experience where the club is just as much theirs as it is ours.

Your Key Priorities Will Be To

• Provide efficient and friendly service to our members and guests
• Clear and reset tables as well as ensuring service areas are clean and tidy
• Ensure accurate processing of cash and credit card transactions
• Use in house systems to place orders
• Maintain standards of hygiene for food handling and presentation
• Effectively communicate with all patrons and staff

The Candidate

• Full availability over a seven day week
• A genuine desire to help people have a great experience
• Excellent communication and customer service skills
• Hold current Responsible Service of Alcohol (RSA) and Responsible Conduct of Gaming (RCG) certification
• Manual handling abilities are a must, combined with a love of being on your feet

Our Benefits

• Discounted rates on meals
• Free gym membership at Norths Fitness
• Birthday leave
• Dynamic, energised, management team that is embracing change and focused on success
• Access to Norths Collective Academy
• Work for a Club that continues to reinvent its relevancy to its local community
• Extensive training and development

We invest a lot in our people and offer significant on the job training. This is a great place to learn and grow in your hospitality career. If you have the enthusiasm, drive and energy to create the wow factor that surpasses our customers' expectations and has them returning to their Club again and again, we would love to speak with you.