Gaming Supervisor

Pegasus Leisure Group; Mornington; On-site; AUD 36,000 - 47,000; Part time

Benefits offered by this job

Competitive pay

Flexible shifts

On-the-job training

Supportive team

Job summary

Steeples in Mornington is seeking a Gaming Supervisor to lead the gaming floor, TAB, and bar operations on a casual basis. You’ll guide the team to deliver seamless service, ensure compliance, and create a safe, welcoming environment for guests.

The role requires supervisory experience in gaming/ hospitality, RSA/RSG certifications, and a current gaming licence. It offers flexible, casual shifts and opportunities for development within PEGASUS LEISURE GROUP venues.

Qualifications

• Previous supervisory experience in gaming or hospitality environments.
• RSA, RSG and gaming licence/certifications required or in progress.
• Current TAB compliance and Do Food Safely certification (or willingness to obtain).

Responsibilities

• Lead and supervise gaming, TAB, sports bar and lounge areas during shift.
• Deliver and model exceptional front-of-house service.
• Oversee opening/closing procedures for gaming and bar areas.

Skills

Leadership

Communication

Team management

Customer service

Tools

RSA Certificate

RSG Certificate

Gaming Licence

TAB Compliance Certificate

Do Food Safely

Job description

We have an exciting opportunity for a Gaming Supervisor to join the team at Steeples in Mornington on a casual basis.

This is a hands-on leadership role where you’ll take ownership of the gaming floor, TAB, and bar operations during your shift. You’ll support and guide the team to deliver seamless service, ensure compliance standards are met, and create a safe, welcoming and enjoyable environment for every guest who walks through the door.

Located on the Mornington Peninsula, Steeples is a dining and entertainment complex situated next to the Mornington Racecourse. Featuring modern facilities including a family friendly bistro, a designated kids play area and an alfresco deck; there are dining experiences for all to enjoy. Along with an extensive modern menu with daily specials, Steeples caters to both children and adults alike.

About Us

Pegasus Leisure Group (PLG) is the hospitality arm of the Melbourne Racing Club, managing a growing network of 17 pubs, clubs and hospitality venues across Victoria. Our venues include bistros, sports bars, function spaces and gaming areas, each focused on delivering great hospitality experiences within their local communities.

What You’ll Be Doing

• Lead and supervise team members across gaming, TAB, sports bar and lounge areas during shift
• Deliver and role-model exceptional customer service across all front-of-house areas
• Oversee daily venue operations including opening and closing procedures for gaming and bar areas
• Ensure all gaming, wagering, cash handling and venue compliance requirements are met at all times
• Manage and resolve customer complaints promptly and professionally, escalating where required
• Coordinate staff allocation, breaks and shift tasking to ensure smooth service delivery
• Provide on-shift coaching, training and support to team members to maintain service standards

What We’re Looking For

• Previous supervisory experience in gaming or hospitality environments
• Strong leadership skills with the ability to motivate and guide a team
• Excellent communication and interpersonal skills
• Ability to remain calm, professional and decisive under pressure
• Solid understanding of gaming operations and compliance requirements
• Responsible Service of Alcohol (RSA) Certificate
• Responsible Service of Gambling (RSG) Certificates
• Current Gaming Licence
• TAB Compliance Certificate
• Do Food Safely certification, or willingness to obtain

A Role That Keeps You Moving

This is a fast-paced, hands-on hospitality leadership role. It may involve standing for long periods, moving stock, lifting boxes or kegs, and navigating stairs throughout the venue.

Why Join PLG?

• Competitive hourly rates
• Flexible shifts that work around your life - whether you’re studying, balancing other work, or need time for personal commitments
• On-the-job training and opportunities to build your skills
• A supportive team environment that values connection and wellbeing

Pegasus Leisure Group values differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation and encourages all suitable applicants to apply for this role.