Gaming Room Manager — Lead Top-Notch Service

ALH Hotels; Sydney; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

ALH Hotels discount program

Discounts at Woolworths/BIG W via Ende

Employee wellbeing support (EAP)

Job summary

ALH Hotels’ Villawood Hotel is seeking a Gaming Manager to lead the gaming room, ensuring a welcoming and compliant environment for patrons. You will oversee operations, staff and guest experience, driving top service and safe play within regulatory guidelines.

The role requires hands-on management, strong people skills, and RSA/RSG/RCG certification in line with state requirements. Join a team committed to excellence and community presence.

Qualifications

• Current RSA and RSG/RCG as per state requirements.
• Hands-on role with manual handling and lifting.
• Experience in a gaming room as attendant, supervisor, or manager.

Responsibilities

• Know the regulars by name and make them feel welcome.
• Work closely with the Publican to keep the room running smoothly, safely and within all rules.
• Share gaming know-how and help the team be the best in the business.
• Bring great service, positive energy and friendly smiles on every shift.

Skills

People skills

Leadership

Compliance knowledge

Education

RSA certification

RSG/RCG certification

Job description

ALH Hotels’ Villawood Hotel is seeking a Gaming Manager to lead the gaming room, ensuring a welcoming and compliant environment for patrons. You will oversee operations, staff and guest experience, driving top service and safe play within regulatory guidelines.

The role requires hands-on management, strong people skills, and RSA/RSG/RCG certification in line with state requirements. Join a team committed to excellence and community presence.