Gaming Manager - Lawnton Tavern

endeavour group careers; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Exclusive discount card for ALH Hotels

Endeavour Wellbeing Support (EAP)

Discounts at Woolworths/WBB brands

Job summary

Endeavour Group's Lawnton Tavern is seeking a dedicated Gaming Manager to lead our busy gaming room and champion exceptional player service. You will own the floor, drive high standards, and mentor our host team to deliver warm, compliant service in line with Queensland regulations.

As the on-site leader, you will build strong relationships with players, manage daily operations, and ensure safety and accuracy of all gaming activities. RSA and RSG certification is required.

Qualifications

• Experience managing a gaming room or gaming floor environment
• Strong knowledge of Queensland liquor and gaming regulations
• Current RSA and RSG certification as per state requirements
• Ability to perform physical tasks including lifting

Responsibilities

• Own the gaming floor and lead the host team across shifts
• Drive exceptional customer service and player engagement
• Ensure daily operations comply with regulations and safety standards

Skills

Gaming floor leadership

Customer engagement

Regulatory compliance

Team mentoring

Education

RSA/RSG certification

Job description

Gaming Manager | Lawnton Tavern

Are you a gaming specialist who knows how to run a top-tier room, build genuine rapport with players, and drive exceptional operational standards? The Lawnton Tavern is searching for a dedicated, results-driven Gaming Manager to take command of our bustling gaming room and lead our dedicated host team.

This is a focused, high-impact specialist role. We need a gaming leader who takes total ownership of the floor, someone who understands machine performance, sets the standard for warm player engagement, and manages all daily operational requirements with precision. You will lead from the front line, fostering a welcoming atmosphere for our regulars, maintaining absolute compliance across all QLD liquor and gaming regulations, and mentoring a high-energy room host crew.

A day in the life of a Gaming Manager:

• Know the regulars by name and make them feel right at home


• Work closely with the Publican to keep the room running smoothly, safely, and within all the rules


• Share your gaming know-how and help your team be the best in the biz


• Bring the good vibes, great service, and friendly smiles every shift

Inherent requirements:

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’ve been in the gaming room world for a while, as an attendant, supervisor, or manager


• You’ve learned from great managers and are ready to step up


• You’ve got the confidence, pride, and people skills to be the face of the gaming room


• You understand compliance and safe gaming inside out


• You’ve got a current RSA and RSG as per state requirements

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy's and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.