Gaming Manager - Edge Hill Tavern

Endeavour Group Careers; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Exclusive discount card for ALH Hotels

Discounts at Woolworths/BIG W via Ende

Endeavour Wellbeing Support (EAP)

Career growth within Endeavour Group

Job summary

Edge Hill Tavern in Cairns, Far North Queensland, is seeking an experienced Gaming Manager to take total operational ownership of a 45‑machine gaming room. You will lead a driven, customer‑focused team to deliver high-touch player service, maintain immaculate room presentation, and drive peak performance.

You’ll balance compliance with profitability, coach hosts, and work closely with the Publican to run the room safely and within the rules.

Qualifications

• Experience managing a gaming room or similar hospitality area.
• RSA and RSG certifications are mandatory.
• Ability to handle physical tasks and manual handling.

Responsibilities

• Lead gaming room operations and guest experience.
• Coach hosts to deliver high-quality service and ensure compliance.
• Collaborate with the Publican to run the room safely and efficiently.
• Maintain room presentation and ensure peak performance on shifts.

Skills

Customer service

Leadership

Education

RSA and RSG certifications

Job description

Are you an experienced gaming specialist ready to take total operational ownership of a bustling 45 machine gaming room in Far North Queensland? The Edge Hill Tavern is looking for a driven, customer-focused Gaming Manager who knows how to deliver high-touch player service, maintain immaculate room presentation, and keep a high-trade lounge firing at peak performance!

"The Edge" blends high-tempo tropical trade with a deeply loyal local community. Whether you are managing room flow during a busy weekend jackpot run, greeting our regulars by name, or coaching your host team on fast payout execution and RSG compliance, this role demands a leader who loves being right at the center of the action. We need someone with sharp operational instincts who can balance the books to the cent, maintain 100% airtight compliance, and create an energetic, welcoming room atmosphere every single shift.

A day in the life of a Gaming Manager:

• Know the regulars by name and make them feel right at home
• Work closely with the Publican to keep the room running smoothly, safely, and within all the rules
• Share your gaming know-how and help your team be the best in the biz
• Bring the good vibes, great service, and friendly smiles every shift

Inherent requirements:

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’ve been in the gaming room world for a while, as an attendant, supervisor, or manager
• You’ve learned from great managers and are ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the gaming room
• You understand compliance and safe gaming inside out
• You’ve got a current RSA and RSG as per state requirements

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

Gaming Manager - Edge Hill Tavern • Cairns, QLD, AU