Gaming Manager

ALH Recruitment; City of Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

ALH discount card

Endeavour Group discounts at Woolworth

Wellbeing support

Job summary

Ferny Grove Tavern in Brisbane’s northwest seeks a Gaming Manager to take total ownership of a 40-machine gaming room, delivering high-touch service and flawless room presentation. You will lead the host team, ensure RSA/RSG compliance, and manage room dynamics during busy periods, creating an engaging, compliant gaming environment every shift.

ALH Hotels and the Endeavour Group network offer career growth, exclusive perks, and wellbeing support to valued team members.

Qualifications

• Experience in gaming room as attendant, supervisor, or manager.
• RSA and RSG compliance knowledge required.
• Willingness to perform hands-on duties including lifting.
• Ability to lead a host team and deliver high-touch service.

Responsibilities

• Owns total operational management of a 40-machine gaming room.
• Maintain room presentation and ensure compliant, safe operation.
• Coach and lead the host team to deliver peak performance.
• Maintain customer-focused service and greet regular players.
• Collaborate with Publican to run the room safely within rules.

Skills

Gaming operations

Team leadership

Customer service

Compliance knowledge

RSA/RSG compliance

Job description

Are you an experienced gaming specialist ready to take total operational ownership of a bustling 40 machine gaming room in Brisbane’s northwest? The Ferny Grove Tavern is looking for a driven, customer-focused Gaming Manager who knows how to deliver high-touch player service, maintain immaculate room presentation, and keep a high-trade lounge firing at peak performance!

"The Ferny Grove" blends strong suburban trade with a deeply loyal local customer base. Whether you are managing room flow during a busy jackpot run, greeting regular players by name, or coaching your host team on fast payout execution and RSG compliance, this role demands a leader who loves being right in the center of the action. We need someone with sharp operational instincts who can balance the books to the cent, maintain 100% airtight compliance, and create an energetic, welcoming room atmosphere every single shift.

A day in the life of a Gaming Manager:

• Know the regulars by name and make them feel right at home
• Work closely with the Publican to keep the room running smoothly, safely, and within all the rules
• Share your gaming know-how and help your team be the best in the biz
• Bring the good vibes, great service, and friendly smiles every shift

Inherent requirements:

This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’ve been in the gaming room world for a while, as an attendant, supervisor, or manager
• You’ve learned from great managers and are ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the gaming room
• You understand compliance and safe gaming inside out
• You’ve got a current RSA and RSGas per state requirements

If you’re all about great service, happy players, and running a top-notch gaming room – we’d love to chat.

The benefits are good too!

• Grow your career within ALH Hotels and the wider Endeavour Group network.
• An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands.
• Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W.
• Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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