Gaming Manager - Mission Beach Hotel

Endeavour Group Careers; Toowoomba Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Exclusive discount card for ALH Hotels

Wellbeing support (EAP)

Discounts at Endeavour Group brands

Job summary

Mission Beach Hotel is seeking a Gaming Manager to lead the gaming room and mentor a floor host team in a relaxed tropical setting. You will drive exceptional operational standards, build genuine rapport with players, and ensure absolute compliance with QLD liquor and gaming regulations.

You will manage the room lifecycle from presentation to service, working closely with the Publican to keep operations compliant and efficient, and you will be required to perform physical tasks as part of daily

Qualifications

• Experience in gaming room management or supervisory roles.
• Current RSA and RSG as per state requirements.
• Ability to perform physical tasks as part of role.

Responsibilities

• Lead the gaming room, ensuring high standards of presentation and customer service.
• Mentor and supervise the floor host team to deliver great service.
• Ensure compliance with Queensland liquor and gaming regulations.
• Collaborate with the Publican to run room smoothly and safely.

Skills

People skills

Compliance

Education

RSA

RSG

Job description

Job Description

Job Description

Gaming Manager | Mission Beach Hotel

Are you a gaming specialist who knows how to run a top-tier room, build genuine rapport with players, and drive exceptional operational standards in a relaxed tropical setting? The Mission Beach Hotel is searching for a dedicated, results-driven Gaming Manager to take command of our vibrant gaming room and lead our dedicated floor host crew.

This is a high-impact, specialized leadership role . We need a gaming leader who takes immense pride in room presentation, understands operational flow and machine performance, and sets the standard for warm, country-coastal service. You will lead from the front line, fostering a welcoming atmosphere for our tight-knit local community and visiting tourists, maintaining absolute compliance across QLD liquor and gaming regulations, and mentoring a passionate floor team.

A day in the life of a Gaming Manager:

• Know the regulars by name and make them feel right at home
• Work closely with the Publican to keep the room running smoothly, safely, and within all the rules
• Share your gaming know-how and help your team be the best in the biz
• Bring the good vibes, great service, and friendly smiles every shift

Inherent requirements:

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’ve been in the gaming room world for a while, as an attendant, supervisor, or manager
• You’ve learned from great managers and are ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the gaming room
• You understand compliance and safe gaming inside out
• You’ve got a current RSA and RSG as per state requirements

If you’re all about great service, happy players, and running a top-notch gaming room – we’d love to chat.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you’ll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup