Gaming Manager - Austral Hotel

Endeavour Group; Mackay Regional; Híbrido; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Exclusive ALH Hotels discount card

Discounts at Woolworths/BIG W

Descripción de la vacante

Austral Hotel in Mackay regional, Queensland is seeking a Gaming Manager to take full operational ownership of the gaming room and lead a service-focused team. The role is open to both Full-Time and Part-Time applicants, with a focus on guest experience, compliance, and team development.

You will know regulars, work closely with the Publican, and drive exceptional hospitality while maintaining room presentation and local rapport. RSA and RSG/RCG are required, and a hands-on leader is essential.

Formación

• Experience in the gaming room as attendant, supervisor, or manager.
• RSA and RSG/RCG as per state requirements.
• Hands-on leadership with a focus on guest service and compliance.

Responsabilidades

• Know the regulars by name and create a welcoming atmosphere.
• Work with the Publican to run the room smoothly, safely, and within rules.
• Share gaming know-how and coach the team to be the best in the biz.
• Bring great service, positive energy, and friendly interaction on every shift.

Conocimientos

Gaming room knowledge

Customer service

Team leadership

Compliance & safety

Descripción del empleo

About the Role

Gaming Manager | Austral Hotel

Are you a gaming specialist who knows how to pair gold-standard service with an unbeatable room atmosphere? The Austral Hotel is open to both Full-Time and Part-Time applicants for our next dedicated Gaming Manager to take full operational ownership of our high-performing gaming room and lead a service-focused team.

"The Austral" is a buzzing regional flagship. We aren't looking for an administrator to sit in the back officewhether you join us full-time or part-time, we need a floor-focused leader who lives for player engagement, obsesses over room presentation, and knows exactly how to drive exceptional hospitality while building deep local rapport with our loyal regulars.

A day in the life of a Gaming Manager:

• Know the regulars by name and make them feel right at home
• Work closely with the Publican to keep the room running smoothly, safely, and within all the rules
• Share your gaming know-how and help your team be the best in the biz
• Bring the good vibes, great service, and friendly smiles every shift

Inherent requirements:

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’ve been in the gaming room world for a while, as an attendant, supervisor, or manager
• You’ve learned from great managers and are ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the gaming room
• You understand compliance and safe gaming inside out
• You’ve got a current RSA and RSG/RCG as per state requirements

If you’re all about great service, happy players, and running a top-notch gaming room – we’d love to chat.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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