Gaming Machine Service Technician

United Technology Services; Parramatta; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Mobile phone

Training provided

Job summary

United Technology Services in Newington NSW is seeking a Gaming Machine Technician to support installation, maintenance and relocation of gaming machines across the Greater Sydney region.

You will troubleshoot EGMs, perform routine maintenance and handle on-call weekend support to meet customer requirements. A NSW driver's license is required.

Qualifications

• Proven ability to deliver excellent customer service.
• Ability to work autonomously and meet strict deadlines.
• Attention to detail and adherence to licensing requirements.

Responsibilities

• Install, fault-find and repair EGMs and gaming products.
• Perform routine preventative maintenance.
• Remove and relocate gaming machines and subsidiary equipment.
• Perform EGM game conversions.
• Handle general computing and IT tasks.
• Build relationships with venue staff.
• Participate in rotating on-call roster for after-hours/weekend support.

Skills

Customer service

Autonomy

Communication

Job description

United Technology Services – Newington NSW

United Technology Services, (‘UTS’ -a subsidiary of Ainsworth Game Technology), is looking for aGaming Machine Technician based in the Greater Sydney region.

UTS offers a full range of technical services to the NSW club and hotel industry, with our primary business being Electronic Gaming Machine (EGM) installation, maintenance and repair.

This is an exciting and challenging opportunity for an individual looking to join a fast paced, ever changing technical role. You will be responsible for providing support to our customers for the installation, maintenance and relocation of gaming machines, as well as other associated tasks.

You will possess excellent communication skills, be well presented and professional, and display high levels of problem solving to resolve customer technical issues.

What you’ll do:

Installation, fault finding and repairs of EGMs and gaming products.

Routine preventative maintenance.

Removal and relocation of gaming machines and subsidiary equipment.

Performing EGM game conversions.

General computing & IT tasks.

Building and maintaining relationships with venue staff.

Participating in a rotating on-call roster to provide after hours and weekend support in line with customer requirements.

To be successful you must be able to demonstrate knowledge of:

Commitment to excellent customer service.

Ability to build and maintain professional relationships.

Ability to work autonomously and to meet strict deadlines.

Attention to detail and the ability to understand and adhere to strict licensing requirements in a highly regulated industry.

Prior experience in gaming service or clubs is preferred but not essential.

Current NSW drivers licence.

What is in it for you?

UTS / Ainsworth is committed to growing its business in Australia and the rest of the world. When you join us on this journey to success, you will have access to:

Training provided

A diverse role which will provide career development and a range of experiences

Positive culture and motivated team environment

Competitive remuneration

Fully maintained company motor vehicle

Company mobile phone