Future Student Enquiries Coordinator

ANU College of Asia & the Pacific; Canberra; On-site; AUD 101,000 - 116,000; Full time

Job summary

ANU College of Asia & the Pacific in Canberra is seeking a Future Student Enquiries Coordinator to lead the frontline team handling phone, email, web or live chat enquiries. You will provide high-quality advice on future student experiences, policies and procedures, coordinating initiatives to support the University's strategic goals.

Reporting to the Deputy Manager, Future Students Experience, you will work with internal divisions and colleges to deliver excellent prospective student support,

Responsibilities

• Lead and develop frontline enquiry team; coach and mentor enquiry officers and student ambassadors.
• Drive service improvements through data insights; analyse enquiry trends and CRM-driven engagement.
• Impact student recruitment by guiding the future student journey with high-quality advice and support.

Job description

Classification: ANU Officer 6/7 (Administration)
Salary package: $100,847 - $116,083 per annum plus 17% superannuation
Term: Full time, Continuing

• Lead and develop a high-performing frontline enquiry team- provide coaching, mentoring and support to enquiry officers and student ambassadors, building capability and delivering exceptional future student experiences.
• Drive service improvement through data and insights- analyse enquiry trends, support CRM-driven engagement practices, and contribute to initiatives that enhance operational effectiveness and prospective student outcomes
• Make a meaningful impact on student recruitment and engagement- play a key role in shaping the future student journey by ensuring prospective students receive high-quality advice, support and guidance throughout their decision-making process.

Position overview

The Future Student Enquiries Coordinator reports to the Deputy Manager, Future Students Experience. They lead the team who will be the first point of contact for future student enquiries and will ensure phone, email, web or live chat enquiries. The role will provide high-quality advice on a wide range of future student experience activities, policies, procedures and guidelines and assist with the coordination of future student initiatives to support the achievement of the University’s strategic goals. They will work closely with other members of the Future Students team and with the relevant Central Divisions and Colleges, liaising with and providing services and advice to a wide variety of stakeholders.

For further information please contact, Lyuxia Yang, Deputy Manager, Future Students Experience, T: [phone] E: [e-mail]

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on [e-mail]

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Applications which do not address the selection criteria may not be considered for the position.

Please note: The preferred candidate must have rights to live and work in Australia and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.