Future Student Enquiries Coordinator

Bright Horizons Family Solutions; Canberra; On-site; AUD 101,000 - 116,000; Full time

Job summary

The Australian National University invites applications for the role of Future Student Enquiries Coordinator (ANU Officer 6/7) in Canberra. You will lead the frontline enquiry team, coaching enquiry officers and student ambassadors to deliver outstanding future student experiences.

The role reports to the Deputy Manager, Future Students Experience and collaborates with Central Divisions and Colleges to provide high-quality advice across phone, email, web, and live chat.

Qualifications

• Leads a frontline enquiry team with coaching and mentoring responsibilities.
• Drives service improvements using data and insights to enhance operations.

Responsibilities

• Lead and develop frontline enquiry team- provide coaching, mentoring and support to enquiry officers and student ambassadors, building capability and delivering exceptional future student experiences.
• Drive service improvement through data and insights- analyse enquiry trends, support CRM-driven engagement practices, and contribute to initiatives that enhance operational effectiveness and prospective student outcomes
• Make a meaningful impact on student recruitment and engagement- play a key role in shaping the future student journey by ensuring prospective students receive high-quality advice, support and guidance throughout their decision-making process.

Skills

Leadership

Coaching

Data analysis

CRM engagement

Stakeholder engagement

Tools

CRM software

Job description

Classification: ANU Officer 6/7 (Administration)
Salary package: $100,847 - $116,083 per annum plus 17% superannuation
Term: Full time, Continuing

• Lead and develop a high-performing frontline enquiry team- provide coaching, mentoring and support to enquiry officers and student ambassadors, building capability and delivering exceptional future student experiences.
• Drive service improvement through data and insights- analyse enquiry trends, support CRM-driven engagement practices, and contribute to initiatives that enhance operational effectiveness and prospective student outcomes
• Make a meaningful impact on student recruitment and engagement- play a key role in shaping the future student journey by ensuring prospective students receive high-quality advice, support and guidance throughout their decision-making process.

Position overview

The Future Student Enquiries Coordinator reports to the Deputy Manager, Future Students Experience. They lead the team who will be the first point of contact for future student enquiries and will ensure phone, email, web or live chat enquiries. The role will provide high-quality advice on a wide range of future student experience activities, policies, procedures and guidelines and assist with the coordination of future student initiatives to support the achievement of the University’s strategic goals. They will work closely with other members of the Future Students team and with the relevant Central Divisions and Colleges, liaising with and providing services and advice to a wide variety of stakeholders.

For further information please contact, Lyuxia Yang, Deputy Manager, Future Students Experience, T: [phone] E: [e-mail]

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on [e-mail]

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Please note: The preferred candidate must have rights to live and work in Australia and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with Background Checking Procedure and National Higher Education Code to Prevent and Respond to Gender-Based Violence.