Funeral Director’s Assistant / Administration

Harris Mcdonald Group; Bathurst; On-site; AUD 45,000 - 60,000; Full time

Job summary

Renshaw's Funeral Service in Bathurst is seeking a Funeral Director’s Assistant / Administration team member on a full-time basis. The role blends administrative duties with practical support for funeral services and day-to-day operations, working closely with funeral directors to ensure families receive the highest standard of care with dignity and respect.

The ideal candidate demonstrates compassion, strong organisational skills, excellent communication, and willingness to participate in

Qualifications

• Compassionate and respectful approach when working with grieving families.
• Strong organisational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office and general computer systems.
• A current, unrestricted driver's licence.
• Willingness to participate in after-hours transfers and on-call roster.

Responsibilities

• Provide administrative support including data entry, document preparation, filing and records management.
• Manage calls, emails and inquiries with warmth, professionalism and discretion.
• Assist with funeral arrangements, service documentation and coordination of details.
• Support funeral directors with preparation and delivery of services.
• Assist with preparation of coffins and funeral equipment as required.
• Coordinate with families, suppliers, clergy, and other service providers.
• Maintain day-to-day operations and safety procedures.

Skills

Compassionate

Organised

Administrative skills

Communication skills

Driver's Licence

MS Office

Tools

Microsoft Office

Job description

A meaningful career where compassion makes a difference.

Are you a compassionate, organised and motivated person looking for a role where no two days are the same and the work you do genuinely matters?

Renshaw's Funeral Service is seeking a dedicated Funeral Director’s Assistant / Administration team member to join our team in Bathurst on a full-time basis.

Working in the funeral industry is about more than coordinating services and completing paperwork. It’s about supporting families, caring for their loved ones and helping create meaningful farewells with dignity, respect and compassion.

This is an opportunity to become part of a profession where the little things matter, where teamwork is essential and where the work you do makes a lasting difference to the families in our care.

About the Role

This is a varied, hands-on position combining administrative responsibilities with practical support for funeral services and day-to-day funeral home operations.

You will work closely with our funeral directors and wider team to ensure families receive the highest standard of care and that every detail is managed with professionalism, sensitivity and attention.

Key responsibilities will include:

• Providing administrative support, including data entry, document preparation, filing and maintaining accurate records.

• Managing incoming phone calls, emails and general enquiries with warmth, professionalism and discretion.

• Assisting with funeral arrangements, service documentation and the coordination of funeral details.

• Supporting funeral directors with the preparation and delivery of funeral services.

• Assisting with the preparation and presentation of coffins and funeral equipment, as required.

• Participating in after-hours transfers and an on-call roster, assisting with the respectful transfer and care of deceased persons.

• Liaising with families, suppliers, clergy, celebrants and other service providers.

• Maintaining the presentation, organisation and smooth day-to-day operation of the funeral home.

• Following workplace health and safety procedures and relevant industry requirements.

About You

We are looking for someone who takes pride in their work, has a genuine desire to help others and understands the importance of treating every family and their loved one with dignity and respect.

You may already have experience in the funeral industry, or you may come from an administration, customer service or care-focused background and be looking for a new and rewarding career.

The ideal candidate will demonstrate:

• A compassionate, empathetic and respectful approach when working with grieving families.

• Strong organisational skills and exceptional attention to detail.

• Excellent written and verbal communication skills.

• Confidence using Microsoft Office and general computer systems.

• The ability to manage competing priorities while maintaining accuracy and professionalism.

• A positive, flexible and team-oriented attitude, with the initiative to work independently when required.

• Professional presentation and a high standard of personal conduct.

• A current, unrestricted driver's licence.

• A willingness to participate in after-hours transfers and an on-call roster, including occasional work outside standard business hours.

• A commitment to workplace health and safety and the physical requirements of the role.

Previous experience in the funeral industry, administration or a similar service-based role will be highly regarded.

Why Join Renshaw's Funeral Service?

A career in the funeral industry offers the opportunity to do work that has real purpose.

At Renshaw's Funeral Service, you will have the opportunity to develop your skills, work alongside an experienced team and contribute to the care and support provided to families throughout the Bathurst community.

This role offers:

• Meaningful work: Make a genuine difference to families during some of life's most difficult moments.

• A varied role: Develop skills across administration, funeral service coordination and practical funeral support.

• Professional development: Build your knowledge and experience within the funeral profession.

• A supportive team environment: Work collaboratively with colleagues who understand the importance of compassion, care and attention to detail.

• A full-time opportunity: Become an important part of the ongoing operations of our funeral home.

Is This the Right Opportunity for You?

If you are someone who leads with compassion, takes pride in getting the details right and wants to be part of a profession that genuinely makes a difference, we would love to hear from you.

We welcome applications from people with relevant funeral industry experience, as well as candidates with transferable skills and the right attitude who are eager to learn.