Fundraising & Community Engagement Officer

Al Mustafa Australia; Sydney; On-site; AUD 65,000 - 95,000; Full time

Job summary

Al Mustafa Australia in Sydney seeks a Fundraising & Community Engagement Officer to grow fundraising income, expand mosque relationships and volunteer networks. You will engage with mosques, Islamic organisations, donors and community leaders to create sustainable fundraising opportunities while building a robust volunteer database for Jummah, Ramadan, and Qurban campaigns.

This role requires strong relationship management, event support, and collaboration with marketing to promote campaigns

Qualifications

• Experience in fundraising, community engagement, sales, or relationship management.
• Strong understanding of Muslim communities and Islamic charitable giving.
• Excellent communication, networking and relationship-building skills.
• Ability to recruit, motivate and coordinate volunteers.

Responsibilities

• Implement community fundraising activities and contribute to targets.
• Support campaigns including Ramadan, Zakat, Sadaqah, Qurban and events.
• Identify new fundraising opportunities with individuals, businesses and groups.
• Develop relationships with donors and convert one-off supporters to recurring donors.
• Coordinate mosque collections, volunteers and campaign materials.
• Maintain active volunteer network and CRM records.

Skills

Fundraising

Community engagement

Donor relations

Volunteer management

Networking

Tools

CRM systems

Job description

Organisation: Al Mustafa Australia Location: Sydney, NSW Reports to: Country Manager / Management Employment: Full-time

Al Mustafa Australia is a humanitarian and charitable organisation supporting vulnerable communities through humanitarian relief and sustainable development programs. Our work is supported by donors, volunteers, mosques, community organisations, businesses and partners across Australia.

Position Purpose

The Fundraising & Community Engagement Officer is responsible for growing Al Mustafa Australia's fundraising income, community presence, mosque relationships and volunteer network.

The role will actively engage with mosques, Islamic organisations, community leaders, businesses, donors and volunteers to create sustainable fundraising and community engagement opportunities.

A key responsibility is to build and actively manage a strong volunteer database to support Jummah collections, Ramadan, Qurban, events, campaigns and other community activities.

Key Responsibilities

• Implement community fundraising activities and contribute to agreed fundraising targets.
• Support key campaigns including Ramadan, Zakat, Sadaqah, Qurban, emergency appeals, orphan sponsorship and other humanitarian programs.
• Identify new fundraising opportunities through individuals, businesses, community groups, events and partnerships.
• Develop relationships with donors and encourage one-off supporters to become regular donors.
• Support fundraising events, sponsored activities, community campaigns and digital/LaunchGood campaigns.
• Identify potential major donors, sponsors and partnership opportunities for management follow-up.

2. Mosques & Jummah Collections

• Build strong relationships with mosques, Islamic centres, Imams, Sheikhs and mosque committees.
• Develop and maintain a database of mosques and Islamic organisations.
• Secure and coordinate Jummah fundraising collections and appeals.
• Coordinate volunteers, donation buckets, EFTPOS/QR codes, banners and campaign materials.
• Arrange Ramadan mosque activities including Jummah, Taraweeh and special fundraising appeals where appropriate.
• Maintain an annual calendar of mosque fundraising opportunities.
• Develop long-term mosque relationships rather than engaging only during fundraising campaigns.

• Develop and implement community engagement plans for Ramadan and Qurban/Dhul Hijjah.
• Secure mosque and community fundraising opportunities well in advance.
• Coordinate Iftars, fundraising dinners, mosque appeals, community events and volunteer activities.
• Mobilise volunteers for Ramadan and Qurban campaigns.
• Work with marketing staff on campaign promotion, community videos and fundraising materials.
• Follow up donors and community contacts generated through seasonal campaigns.

Building an active volunteer network is a core responsibility of this position.

• Recruit volunteers through mosques, universities, youth groups, community organisations, events, social media and existing supporters.
• Build and maintain an accurate volunteer database, including location, availability, skills, interests and previous participation.
• Categorise volunteers for activities such as mosque collections, events, Ramadan, Qurban, fundraising, administration and community outreach.
• Coordinate volunteer registration, onboarding, induction and rostering.
• Maintain regular communication with volunteers and keep the database active.
• Develop a reliable group of core volunteers and volunteer team leaders.
• Recognise and retain volunteers and encourage suitable volunteers to become community ambassadors and fundraisers.

5. Community Engagement & Partnerships

• Represent Al Mustafa Australia within Muslim and broader community networks.
• Develop relationships with community leaders, Islamic organisations, schools, universities, businesses and professional groups.
• Attend relevant community events, conferences and networking opportunities.
• Identify sponsorship, partnership and joint-event opportunities.
• Organise community presentations, stalls, fundraising dinners, family events and other engagement activities.
• Increase awareness and trust in Al Mustafa Australia within the community.

6. Donor Engagement & Marketing Support

• Follow up donors and leads generated through community activities and events.
• Maintain accurate supporter and community contact records in the organisation's CRM/database.
• Work with marketing staff to promote campaigns and community activities.
• Identify community leaders and supporters who can participate in campaign videos and promotions.
• Assist with distributing campaign materials and increasing campaign reach through community networks.

7. Administration, Compliance & Reporting

• Maintain accurate records of fundraising, mosque, volunteer and community activities.
• Ensure cash collections and donations are handled according to organisational procedures.
• Protect donor and volunteer information and comply with relevant fundraising and privacy requirements.
• Maintain a pipeline/calendar of upcoming fundraising and community opportunities.
• Provide regular reports to management on fundraising performance, volunteer growth and community engagement.

Key Performance Indicators

• Achievement of fundraising and campaign income targets.
• Number of active mosque and Islamic organisation relationships.
• Number and value of Jummah and mosque collections.
• Ramadan and Qurban fundraising performance.
• Growth of the volunteer database and number of active volunteers.
• Volunteer participation and retention.
• Number of community events and partnerships established.
• Number of new donors and recurring supporters generated.
• New fundraising, sponsorship and major-donor opportunities developed.

Specific numerical targets will be agreed annually as part of the organisation's fundraising plan.

Skills & Experience

• Experience in fundraising, community engagement, sales, business development or relationship management.
• Good understanding of Muslim communities and Islamic charitable giving, including Zakat, Sadaqah, Ramadan and Qurban.
• Strong communication, networking and relationship-building skills.
• Confidence approaching mosques, community leaders, businesses and potential supporters.
• Ability to recruit, motivate and coordinate volunteers.
• Strong organisational and database/CRM management skills.
• Ability to work independently and achieve measurable targets.
• Willingness to attend Friday, evening and weekend community activities when required.
• Australian driver's licence and ability to travel to community activities.

• Experience with an Islamic charity or Muslim community organisation.
• Existing relationships within Australian Muslim communities.
• Experience in mosque fundraising, volunteer management or fundraising events.
• Experience using CRM/donor management systems.

Personal Attributes

The successful candidate will be proactive, community-focused, organised, relationship-driven and results-oriented. They must be comfortable approaching new people, asking for support and donations, mobilising volunteers and representing Al Mustafa Australia professionally.

Working Requirements

The position requires flexibility to attend Jummah collections, evening/weekend events, Ramadan activities and Qurban campaigns. Regular travel to mosques, community organisations, businesses and events across Sydney will be required, with occasional interstate activities where necessary.

Overall Measure of Success

The Officer should build a sustainable community fundraising network that moves supporters through:

The objective is to establish Al Mustafa Australia with a strong community presence, an active volunteer network, productive mosque relationships and growing sustainable fundraising income.