Functions/Event Coordinator

JDA Collective; Wollongong City Council; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Career progression

Coastal venue

Staff benefits

Ongoing training

Job summary

Headlands Hotel in Austinmer, NSW is seeking an energetic Events/ Functions Coordinator to lead and deliver weddings, corporate functions and celebrations. This role is customer-facing, hands-on and on the floor most of the time, coordinating staff and ensuring premium service from setup to pack-down.

You will work evenings, weekends and public holidays as needed, with opportunities to grow within the JDA Collective family and benefit from ongoing training and staff perks.

Qualifications

• Experience in hospitality, functions or events, with function/event coordination experience desirable
• Strong customer service and communication skills
• Experience coordinating and supervising staff
• RSA certification and current driver’s licence
• Flexibility to work evenings, weekends and public holidays

Responsibilities

• Coordinate and deliver a range of functions and events (weddings, corporate functions, celebrations)
• Be the main point of contact for customers from setup to pack-down
• Work on the floor with staff and guests to ensure premium service
• Respond to enquiries and maintain bookings with accurate function information
• Assist with administrative tasks while prioritising on-floor guest experience

Skills

Event coordination

Customer service

Staff supervision

Floor operations

RSA certification

Driver's licence

Job description

Headlands Hotel is proudly part of the award-winning JDA Collective, a family-owned hospitality group with venues across NSW, Victoria and Queensland. Known for delivering the premium pub experience, JDA Collective venues are recognised for quality food, great service, modern facilities and welcoming atmospheres.

Headlands Hotel is an exciting addition to the JDA Collective family and is entering an exciting new chapter, with a strong focus on growing its functions, events and overall guest experience.

Located in Austinmer, Headlands Hotel is a much-loved coastal venue with stunning ocean views, offering guests great food and beverages, a welcoming atmosphere, entertainment and a range of facilities for locals and visitors to enjoy.

About the role

We are looking for an enthusiastic, energetic and hands-on Events/ Functions Co-ordinator to join the Headlands Hotel team.

This is a customer-facing, floor-based operational role where you will play a key part in co-ordinating and delivering functions, events and celebrations at the venue. You will be the point of contact for customers throughout their event, while working closely with the venue team to ensure everything runs smoothly from set-up through to pack-down.

The role will involve co-ordinating a range of functions and events including weddings, birthdays, corporate functions, celebrations and seasonal events such as Australia Day, Mother's Day, Father's Day, Melbourne Cup and other key venue events.

While there are administrative responsibilities involved, including responding to enquiries, maintaining bookings and preparing function information, the majority of your time will be spent on the floor — working with customers, co-ordinating staff and making sure events are delivered to a premium standard.

This is a permanent position, with flexibility and availability to work a variety of hours including evenings, weekends and public holidays, in line with the functions and events calendar.

Benefits and perks

• Join a growing hospitality group with opportunities for career progression
• Work at a unique coastal venue with stunning ocean views
• Be part of a supportive and experienced team
• Access ongoing training and professional development
• Enjoy staff benefits and discounts across JDA Collective venues
• Take advantage of opportunities to develop your leadership and operational management skills

Skills and experience

We are looking for someone who is confident, organised, understands how to deliver great customer service and enjoys being hands-on, in a busy hospitality environment.

You will have:

• Previous experience in hospitality, functions or events, with function/event coordination experience highly desirable
• Strong customer service, communication and organisational skills
• Experience coordinating and supervising staff
• A hands-on approach and willingness to jump in and help wherever needed
• The ability to confidently manage events, customers and staff on the floor
• Strong attention to detail and the ability to manage multiple priorities in a busy environment
• Good understanding of hotel operations and a team-focused approach
• Strong administration and coordination skills
• A current RSA and driver's licence
• Flexibility to work evenings, weekends and public holidays in line with the functions and events calendar
• The ability to work independently, take ownership and see tasks through from start to finish.

Most importantly, we are looking for someone who enjoys being active on the floor, working with people and creating great experiences for customers.

If you are an energetic and organised hospitality professional who enjoys the fast pace of events, is confident managing a team and wants to be part of an exciting new chapter at Headlands Hotel, we would love to hear from you.

Website: www.headlandshotel.com.au