Functional Analyst - Supply Chain

Careers Officeworks; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work options

Employee discounts across Wesfarmers/7

Benefits program access

Job summary

Officeworks seeks an experienced Functional Analyst – Supply Chain to join the IT Supply Chain team. You will deliver, configure and support SAP ERP logistics, Koerber Warehouse Advantage (HighJump) and related integrations to optimise warehouse operations.

You will lead functional design, manage enhancements and small projects, troubleshoot issues, and drive continuous improvements to boost operational efficiency and data accuracy across multiple systems.

Qualifications

• Experience supporting and configuring Supply Chain and Warehouse Management Systems in a complex environment.
• Tertiary qualifications in IT, Business Systems or related discipline (ITIL cert highly regarded).
• Strong SAP ERP logistics module experience and integrations with supply chain systems.

Responsibilities

• Deliver, configure, support and continuously improve key supply chain applications (SAP ERP logistics, HighJump and integrations).
• Lead functional solution design with stakeholders and manage system enhancements and small‑to‑medium projects.
• Troubleshoot complex issues, drive process improvements and ensure systems meet operational, quality and SLA requirements.

Skills

SAP ERP

Power BI

SQL

ITIL

Warehouse Management

Education

Information Technology or related field

ITIL certification

Tools

Koerber Warehouse Advantage (HighJump)

Job description

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

We are seeking an experienced Functional Analyst – Supply Chain to join our IT Supply Chain team and play a critical role in supporting and enhancing the technology that underpins our supply chain and warehouse operations. In this role, you will be responsible for the delivery, configuration, support, and continuous improvement of key supply chain applications, including SAP ERP logistics modules, Koerber Warehouse Advantage (HighJump), and a range of integrated third‑party technologies.

Working closely with business stakeholders, warehouse operations, vendors, and IT teams, you will lead functional solution design, manage system enhancements and small‑to‑medium projects, and provide expert support for business‑critical applications. You will also be responsible for troubleshooting complex issues, driving process improvements, and ensuring systems continue to meet operational, quality, and service level expectations.

This is an excellent opportunity for someone who enjoys combining technical expertise with business engagement and is passionate about delivering innovative technology solutions that improve supply chain performance and operational efficiency

About You

To be successful in this role, you will have:

• Minimum 3 year’s experience supporting and configuring Supply Chain and Warehouse Management Systems within a complex environment.
• Relevant tertiary qualifications in Information Technology, Business Systems, or a related discipline (ITIL certification highly regarded).
• Strong experience with SAP ERP logistics modules and integrations with supply chain systems
• Experience supporting and delivering IT projects, system enhancements, and continuous improvement initiatives.
• Demonstrated ability to work on SaaS applications within cloud environments.
• Strong understanding of system integrations, including SAP iDocs, messaging frameworks, and third‑party application connectivity.
• Minimum Intermediate SQL skills and experience working with large volumes of operational and inventory data.
• Experience using reporting and analytics tools such as Power BI.
• Ability to investigate, analyse, and reconcile inventory and supply chain data across multiple systems.
• Proven experience working with vendors and third‑party providers to resolve issues and implement enhancements.
• Strong problem‑solving, troubleshooting, and analytical skills.
• Excellent stakeholder management, communication, negotiation, and presentation skills.
• Ability to translate business requirements into practical and effective technical solutions.
• Experience working within ITIL‑based support environments, including Incident, Problem, Change, and Request Management.
• Strong planning, organisational, and prioritisation skills, with the ability to manage multiple initiatives simultaneously.
• A collaborative approach and the ability to work effectively across IT, supply chain, warehouse operations, and business teams.
• A passion for technology, innovation, and emerging supply chain solutions.
• High attention to detail, strong customer focus, and a commitment to delivering quality outcomes.
• Willingness to travel to warehouse and operational sites as required.

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.