Full Time - Shift Supervisor - Pakenham

Guzman y Gomez; Melbourne; On-site; AUD 55,000 - 68,000; Full time

Benefits offered by this job

Flexible rosters

Uniforms and merch

Meal discounts

Comprehensive training

Career progression

Store openings opportunities

Team building

Cultural celebrations

Franchise/corporate path

Job summary

Guzman y Gomez Mexican Kitchen is seeking a Shift Leader to guide and motivate the team, ensuring exceptional guest experiences while upholding strict food safety and quality standards.

You will lead by example, coaching staff, managing daily operations, and driving a positive work culture that supports service excellence and efficiency across shifts.

Qualifications

• Leadership experience in a fast-paced environment.
• Proven track record of delivering outstanding customer service.
• Willingness to complete Food Safety Supervisor certificate.
• Willingness to undertake Responsible Service of Alcohol course.

Responsibilities

• Lead, coach and motivate the team to deliver memorable guest experiences.
• Uphold food safety and quality standards across all shifts.
• Drive operational excellence and foster a positive work environment for the crew.
• Oversee shift operations and rostering to ensure smooth service.

Skills

Leadership

Customer service

Food safety

Alcohol compliance

Job description

Company Description

250+ restaurants across Australia, Singapore, Tokyo and the USA today, and opening 30-35 new restaurants every year - Guzman y Gomez (GYG) is the fastest growing food company in Australia and we’re changing the perception of fast food.

Job Description

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.

What's in it for me?

• Flexible rosters and employment stability
• Free and comfortable GYG uniforms and exclusive merch
• Heavily discounted GYG meals
• Comprehensive training and support to set you up for success
• Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
• With a 3rd store opening this year, there is ample opportunity for advancement!
• Team building activities and regular crew competitions
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• The possibility ofowningyour own franchise or joining our corporate office in future!

We appreciate diverse experience, but specifically, we are looking for candidates who have:

• Leadership or supervisory experience in a fast-paced environment
• A track record of providing outstanding customer service
• Completed or willingness to complete Food Safety Supervisor certificate
• Completed or willingness to undertake Responsible Service of Alcohol course

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.