Full time Scheduler

East Coast Electrical and Solar; Maryborough; On-site; AUD 75,000 - 85,000; Full time

Job summary

East Coast Electrical & Solar is seeking a highly organized Full-Time Scheduler / Service Coordinator to oversee daily and forward scheduling for electricians and apprentices across multiple jobs. The role includes handling customer enquiries, directing them to the right department, and ensuring accurate job details in our management system.

You will work closely with operations, sales, administration and stores teams to optimise productivity, reduce downtime and keep customers informed of

Qualifications

• Previous scheduling, service coordination or operations experience
• Strong organisational and time-management skills
• Excellent phone and communication skills
• Confidence dealing with customers and field staff
• Good computer skills and the ability to learn new systems
• The ability to manage multiple priorities at once
• Strong attention to detail
• The ability to think ahead and identify scheduling problems before they happen
• The ability to determine what needs immediate attention and what can be scheduled for later
• A practical, solutions-focused approach
• The confidence to make decisions and take ownership of the schedule
• Experience with job management or scheduling software would be an advantage

Responsibilities

• Managing and maintaining the daily and forward work schedule
• Scheduling electricians and apprentices to jobs
• Answering and navigating incoming customer calls and enquiries
• Understanding what the customer requires and directing the enquiry to the appropriate person or department
• Triaging urgent electrical and service calls
• Booking and coordinating Do & Charge jobs and smaller electrical works
• Gathering the correct information from customers so jobs can be booked efficiently
• Coordinating job times with customers
• Making sure the right employees are allocated to the right jobs
• Managing changes, cancellations, urgent jobs and scheduling conflicts
• Keeping customers informed of appointment times and changes
• Working closely with our operations, sales, administration and stores teams
• Reviewing upcoming jobs to make sure they are ready to proceed
• Helping maximise productivity and reduce unnecessary travel and downtime
• Keeping job information and scheduling details accurate in our job management system
• Following up outstanding information that may prevent a job from being scheduled
• Assisting with the general coordination of our field operations

Skills

Scheduling

Customer service

Communication

Time management

Problem solving

Decision making

Attention to detail

Ownership

Tools

Job management software

Job description

East Coast Electrical and Solar – Maryborough QLD

Full-Time Scheduler / Service Coordinator

East Coast Electrical & Solar
Full-Time | Monday to Friday
$75,000 – $85,000 + Superannuation
Maryborough / Fraser Coast

East Coast Electrical & Solar is looking for an organised and experienced Full-Time Scheduler / Service Coordinator to join our growing team.

We are a locally owned electrical and solar company with a growing team working across electrical, solar, battery, air conditioning, maintenance and related services.

As our business continues to grow, we are looking for someone who can take ownership of the day-to-day scheduling of our field team, manage incoming service enquiries and make sure our jobs, technicians and customers are organised and kept up to date.

About the Role

This is a fast-paced role where you will be responsible for coordinating our electricians and apprentices across multiple jobs each day, while also helping manage incoming calls and day-to-day service work.

Your responsibilities will include:

• Managing and maintaining the daily and forward work schedule

• Scheduling electricians and apprentices to jobs

• Answering and navigating incoming customer calls and enquiries

• Understanding what the customer requires and directing the enquiry to the appropriate person or department

• Triaging urgent electrical and service calls

• Booking and coordinating Do & Charge jobs and smaller electrical works

• Gathering the correct information from customers so jobs can be booked efficiently

• Coordinating job times with customers

• Making sure the right employees are allocated to the right jobs

• Managing changes, cancellations, urgent jobs and scheduling conflicts

• Keeping customers informed of appointment times and changes

• Working closely with our operations, sales, administration and stores teams

• Reviewing upcoming jobs to make sure they are ready to proceed

• Helping maximise productivity and reduce unnecessary travel and downtime

• Keeping job information and scheduling details accurate in our job management system

• Following up outstanding information that may prevent a job from being scheduled

• Assisting with the general coordination of our field operations

About You

We are looking for someone who is highly organised, confident communicating with both customers and tradespeople, and comfortable working in an environment where priorities can change throughout the day.

Previous experience scheduling within the construction, electrical, plumbing, HVAC, solar or another trade-based business would be highly regarded.

The right person will ideally have:

• Previous scheduling, service coordination or operations experience

• Experience handling incoming customer calls and service enquiries

• Strong organisational and time-management skills

• Excellent phone and communication skills

• Confidence dealing with customers and field staff

• Good computer skills and the ability to learn new systems

• The ability to manage multiple priorities at once

• Strong attention to detail

• The ability to think ahead and identify scheduling problems before they happen

• The ability to determine what needs immediate attention and what can be scheduled for later

• A practical, solutions-focused approach

• The confidence to make decisions and take ownership of the schedule

• Experience with job management or scheduling software would be an advantage

What We Offer

• $75,000 – $85,000 per year + superannuation, depending on experience

• Full-time, Monday to Friday position

• All standard leave and employment entitlements

• Stable, long-term employment

• Support from an established administration and management team

• Opportunity to grow with the business

• A varied role where you will have a genuine impact on the day-to-day operation of the company

About East Coast Electrical & Solar

East Coast Electrical & Solar is a growing electrical and renewable energy company servicing the Fraser Coast, Wide Bay and Sunshine Coast regions.

Our team works across residential and commercial electrical, solar, battery storage, off-grid systems, air conditioning, maintenance and other electrical projects.

We have built our business around employing our own local team, providing quality workmanship and creating long-term relationships with our customers.

We are continuing to grow and are looking for the right person to become an important part of our operations team.