Full-Time Sales Associate (Melbourne Walk)

POP MART OCEANIA PTY LTD; Melbourne; On-site; AUD 55,000 - 67,000; Full time

Benefits offered by this job

Monthly product incentives

Career progression

Job security

POP LAND pass

Creative retail environment

Inclusive culture

Weekly new releases

Job summary

POP MART Melbourne is hiring a Full-Time Sales Associate to join our expanding pop-culture retail team. In this fast-paced environment, you’ll engage customers, share product knowledge, and drive sales while maintaining store standards and stock levels. Flexibility for weekends and late shifts is required.

The role offers a permanent full-time position with a supportive, energetic team culture and opportunities for career progression within a growing global brand.

Qualifications

• Fluent in English; Mandarin/Chinese skills are a plus.

Responsibilities

• Deliver excellent customer service and upsell products.
• Maintain and replenish stock; ensure visual merchandising.
• Process transactions accurately at POS and support deliveries.

Skills

Fluent English

Mandarin a plus

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

FULL-TIME SALES ASSOCIATE - POP MART MELBOURNE WALK Permanent Full-Time | Global Pop-Culture Retail $61,000 + Super + Monthly Incentives

Join the POP MART Phenomenon POP MART is a global pop culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia, we're hiring Full-Time Sales Associates to join our growing teams across Melbourne. This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trade, and want to grow with a global brand.

Why You’ll Love Working at POP MART

• Work with products customers genuinely love - collectors, fans and families
• Weekly new releases keep every day exciting and fast-moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post-probation)
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment

What You’ll Do

• Deliver Great Customer Experience
  • Engage customers confidently and provide friendly, energetic service
  • Share product knowledge and introduce new collections
  • Support sales targets through upselling and cross-selling
• Maintain Store Standards
  • Replenish stock and maintain strong visual merchandising
  • Keep the store clean, organised and customer-ready
  • Support deliveries, stock counts and inventory accuracy
• Support Daily Store Operations
  • Process transactions accurately through POS
  • Follow store procedures and loss prevention measures
  • Support product launches and peak trading periods

  Who You Are

  • Confident and customer-focused communicators
  • Passionate about retail, pop culture or collectibles
  • Energised by fast-paced, high-volume environments
  • Reliable, positive and able to stay composed during busy periods
  • Quick learners with strong attention to detail
  • Fluent in English (Mandarin/Chinese highly regarded)

  Availability Requirements (Important)

  • This is a permanent full-time role
  • Flexible availability across all 7 days is required
  • Typical rosters include weekends and late shifts
  • Store hours vary by location (generally 10am-9pm)
  • Rosters will be structured, either Sunday - Thursday or Tuesday to Saturday with two RDO's off together

  Salary

  $61,000 + Super + Incentives

  Eligibility

  • Full permanent working rights in Australia required
  • Must be able to commit to permanent full-time availability
  • POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
  • As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

  POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.