Full-Time Sales Associate (Melbourne Walk)

Pop Mart; Melbourne; Hybrid; AUD 55,000 - 67,000; Full time

Benefits offered by this job

Monthly product incentives

Annual POP LAND pass

Job summary

POP MART Melbourne Walk is hiring a Full-Time Sales Associate to deliver exceptional customer experiences in a fast-paced retail environment. You’ll upsell popular items, share product knowledge, and help customers find the perfect collectibles.

The role requires energetic teamwork, stock replenishment, and accurate POS transactions to support daily store operations. Fluency in English is essential, with Mandarin/Chinese a plus.

Qualifications

• Experience in delivering friendly customer service in a fast-paced retail setting.
• Ability to upsell and meet sales targets through product knowledge.
• Excellent communication and teamwork skills.

Responsibilities

• Engage customers confidently and provide energetic service.
• Replenish stock and maintain visual merchandising.
• Process transactions accurately through POS and support store operations.

Skills

Customer service

Retail sales

Communication

Attention to detail

Tools

POS system

Job description

## Full-Time Sales Associate (Melbourne Walk)Apply: Melbourne: Full time: Posted Today: JR101950Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.## FULL‐TIME SALES ASSOCIATE — POP MART MELBOURNE WALKPermanent Full‐Time | Global Pop‐Culture Retail$61,000 + Super + Monthly Incentives **Join the POP MART Phenomenon**POP MART is a global pop‐culture and designer‐toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia, we’re hiring Full‐Time Sales Associates to join our growing teams across Melbourne. This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trade, and want to grow with a global brand. **Why You’ll Love Working at POP MART**• Work with products customers genuinely love — collectors, fans and families• Weekly new releases keep every day exciting and fast-moving• Clear career progression opportunities within a growing business• Job security with a rapidly expanding global brand• Monthly product incentives (post‐probation)• Supportive, energetic and inclusive team culture• Annual POP LAND (Beijing) pass• A colourful, creative retail environment **What You’ll Do**Deliver Great Customer Experience• Engage customers confidently and provide friendly, energetic service• Share product knowledge and introduce new collections• Support sales targets through upselling and cross-sellingMaintain Store Standards• Replenish stock and maintain strong visual merchandising• Keep the store clean, organised and customer-ready• Support deliveries, stock counts and inventory accuracySupport Daily Store Operations• Process transactions accurately through POS• Follow store procedures and loss prevention measures• Support product launches and peak trading periods **Who You Are**We’re looking for people who are:• Confident and customer-focused communicators• Passionate about retail, pop culture or collectibles• Energised by fast-paced, high-volume environments• Reliable, positive and able to stay composed during busy periods• Quick learners with strong attention to detail• Fluent in English (Mandarin/Chinese highly regarded) **Availability Requirements (Important)**• This is a permanent full-time role• Flexible availability across all 7 days is required• Typical rosters include weekends and late shifts• Store hours vary by location (generally 10am–9pm)Rosters will be structured, either Sunday - Thursday or Tuesday to Saturday with two RDO's off together **Salary**$61,000 + Super + Incentives **How to Apply**To apply, please submit:• Your resume (including month/year dates)• A short cover letter outlining: Why POP MART interests you Your favourite POP MART character or IP A time you delivered great customer servicePlease note: Generic applications may not be considered. **Eligibility**• Full permanent working rights in Australia required• Must be able to commit to permanent full-time availability\\*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.\\*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employeesbecause of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because ofany other status or condition protected by applicable federal, state or local law.