Full-Time Sales Associate (Parramatta)

Pop Mart; City of Parramatta; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Monthly incentives

Annual POP LAND pass

Career progression opportunities

Job summary

POP MART Parramatta is hiring a full-time Sales Associate to deliver excellent customer service in a fast-paced retail environment. You will learn product lines, engage customers, and promote new collections while maintaining store standards and supporting stock and POS operations.

Applicants should be energetic, reliable, and fluent in English, with weekends and late shifts available. A passion for pop culture and collectibles helps as the brand expands across Australia.

Qualifications

• Experience in fast-paced, high-volume retail environments.
• Strong communication and interpersonal skills.
• Fluent in English; Mandarin/Chinese helpful.
• Flexible availability including weekends and late shifts.
• Ability to learn product knowledge quickly.

Responsibilities

• Deliver great customer experience with confident, energetic service.
• Share product knowledge and introduce new collections.
• Support sales targets through upselling and cross-selling.
• Maintain store standards: replenish stock, visual merchandising, cleanliness.
• Process transactions accurately through POS and assist deliveries and stock checks.

Skills

Customer service

Retail sales

Upselling

Cross-selling

English fluency

Job description

## Full-Time Sales Associate (Parramatta)Apply: Sydney: Full time: Posted Today: JR101458POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.## FULL‐TIME SALES ASSOCIATE — POP MART PARRAMATTAPermanent Full‐Time | Global Pop‐Culture Retail$61,000 + Super + Monthly Incentives**Join the POP MART Phenomenon**POP MART is a global pop‐culture and designer‐toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.As we continue to expand across Australia, we’re hiring Full‐Time Sales Associates to join our growing teams across Melbourne.This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trade, and want to grow with a global brand.**Why You’ll Love Working at POP MART**• Work with products customers genuinely love — collectors, fans and families• Weekly new releases keep every day exciting and fast-moving• Clear career progression opportunities within a growing business• Job security with a rapidly expanding global brand• Monthly product incentives (post‐probation)• Supportive, energetic and inclusive team culture• Annual POP LAND (Beijing) pass• A colourful, creative retail environment**What You’ll Do**Deliver Great Customer Experience• Engage customers confidently and provide friendly, energetic service• Share product knowledge and introduce new collections• Support sales targets through upselling and cross-sellingMaintain Store Standards• Replenish stock and maintain strong visual merchandising• Keep the store clean, organised and customer-ready• Support deliveries, stock counts and inventory accuracySupport Daily Store Operations• Process transactions accurately through POS• Follow store procedures and loss prevention measures• Support product launches and peak trading periods**Who You Are**We’re looking for people who are:• Confident and customer-focused communicators• Passionate about retail, pop culture or collectibles• Energised by fast-paced, high-volume environments• Reliable, positive and able to stay composed during busy periods• Quick learners with strong attention to detail• Fluent in English (Mandarin/Chinese highly regarded)**Availability Requirements (Important)**• This is a permanent full-time role• Flexible availability across all 7 days is required• Typical rosters include weekends and late shifts• Store hours vary by location (generally 10am–9pm)Rosters will be structured, either Sunday - Thursday or Tuesday to Saturday with two RDO's off together**Salary**$61,000 + Super + Incentives**How to Apply**To apply, please submit:• Your resume (including month/year dates)• A short cover letter outlining: Why POP MART interests you Your favourite POP MART character or IP A time you delivered great customer servicePlease note: Generic applications may not be considered.**Eligibility**• Full permanent working rights in Australia required• Must be able to commit to permanent full-time availability\\*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.\\*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employeesbecause of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because ofany other status or condition protected by applicable federal, state or local law.