Full Time Sales Advisor (Chadstone, Melbourne)

COS; Melbourne; On-site; AUD 30,000 - 36,000; Full time

Benefits offered by this job

25% staff discount across COS and H&M-

Job summary

COS Chadstone in Melbourne is seeking a friendly Sales Advisor to greet customers and embody the brand's heart. You will engage with shoppers from conversations to checkout, delivering high-level service across the shop floor.

You will handle deliveries, stock replenishment, and merchandising of the latest garments while collaborating with your team to create welcoming, meaningful shopping moments. Prior experience is nice but not mandatory.

Qualifications

• Customer-focused and genuinely interested in delivering a memorable shopping experience.
• Proactive approach to aiding customers and improving routines.
• Curious about fashion trends and willing to learn and adapt.
• Listens to others and communicates with positivity and openness.
• Honest and authentic in interactions with customers and colleagues.
• Interest in fashion and trends with collaborative mindset.
• Willing to learn, adapt, and support the team.
• Collaborative and inclusive in a fast-paced retail setting.

Responsibilities

• Greet customers and provide high-level service across the store.
• Assist at the cash desk, fitting rooms, and shop floor activities.
• Process deliveries, replenish stock, and merchandise garments.
• Collaborate with team to create welcoming, brand-aligned experiences.

Skills

Customer-focused

Proactive

Curious

Active listening

Honest and genuine

Fashion interest

Communicative

Team player

Job description

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

Job Description

You’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you’ll play a vital role in enhancing the shopping experience.

Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they’re not mandatory.

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
• You listen to and show interest in others’ ideas and opinions
• You’re honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive and open-minded
• You’re willing to learn and adapt
• You’re collaborative, inclusive and supportive of others

Additional Information

This is a full-time position with COS store at Chadstone.

Company Description

H&M Group is a multi-brand organization comprised of H&M and our Portfolio Brands, including COS, Weekday, & Other Stories, and ARKET.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Benefits

• We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all Group brands (including H&M, COS, Weekday, H&M HOME, ARKET, and & Other Stories)—available both in-store and online".

Inclusion & Diversity

We are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.