Floor Manager - Chadstone, Melbourne

COS; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discount

Job summary

COS, part of the H&M Group, seeks a Floor Manager for our Melbourne store. Lead a dedicated team to deliver outstanding customer experiences, provide expert styling advice, and uphold brand standards. You will analyse sales data, drive department performance, and step into Store Manager when needed.

This full-time role requires flexible hours and a passion for fashion and service. Join COS within a dynamic, multi-brand group offering staff benefits and career development opportunities in a

Qualifications

• Customer-focused and able to deliver outstanding service.
• Strong product knowledge and passion for fashion.
• Proven ability to lead, motivate, and develop teams in a fast-paced store.
• Experience in coaching and giving constructive feedback to staff.
• Analytical mindset to interpret sales data and KPIs.

Responsibilities

• Deliver a high level of customer service through expert styling advice and store experience.
• Analyse sales data and collaborate with Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to achieve service and presentation standards.
• Support recruitment and onboarding for new team members.
• Identify and nurture future talent and development plans for the team.
• Oversee daily store operations ensuring efficiency and brand compliance.
• Act as a brand ambassador delivering an exceptional customer experience.
• Step into Store Manager role when required to maintain leadership continuity.

Skills

Customer Focus

Product Passion

Team Leadership

Coaching & Development

Analytical Thinking

Operational Excellence

Communication

Adaptability

Flexibility

English Proficiency

Job description

Job Description

As a Floor Manager you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
• Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
• Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
• Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
• English language skills to communicate with customers and internal stakeholders

Additional Information

This is a full-time position with a contract of 38 hours a week.

Company Description

H&M Group is a multi-brand organization comprised of H&M and our Portfolio Brands, including COS, Weekday, & Other Stories, and ARKET.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all Group brands (including H&M, COS, Weekday, H&M HOME, ARKET, and & Other Stories)—available both in-store and online.

Inclusion & Diversity

We are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.