Full Time Retail Operations Manager

Business Nest; Melbourne; On-site; AUD 72,000 - 88,000; Full time

Job summary

Tasfam Coffee Concepts Pty Ltd (The Coffee Mill) in Melbourne seeks a Full Time Retail Operations Manager to lead our mobile coffee carts and food trucks from an Epping base, covering the city and metropolitan suburbs. You will manage staff, stock, retail sales and operational standards across multiple trading locations.

The successful candidate will coordinate with events, supervise rostering, ensure product quality, pricing and customer service, and guarantee compliance with food safety and

Qualifications

• Relevant retail management qualification preferred.
• 1–2 years of relevant experience in retail management or café operations.
• Experience supervising staff, rostering and performance monitoring.

Responsibilities

• Oversee daily operations of mobile coffee carts and food trucks across Melbourne.
• Plan trading at festivals, markets, corporate functions and community events with site coordination.
• Determine product offerings, pricing, stock levels and presentation for profitability across mobile units.
• Recruit, train, supervise and roster baristas and retail staff across multiple locations.
• Monitor sales, expenses and profitability; prepare financial and operational reports.
• Ensure food safety, hygiene and WHS compliance across units.
• Coordinate promotional activities to attract customers and drive sales growth.

Skills

Retail management

Staff supervision

Customer service

Vendor coordination

Education

Retail Management qualification

Tools

POS systems

Inventory management software

Job description

Tasfam Coffee Concepts Pty Ltd (The Coffee Mill)

Location: Epping, Melbourne VIC 3076 (Operational Base). Working across Melbourne CBD and metropolitan suburbs

Full Time Retail Operations Manager (Mobile Coffee & Food Retail Business)

Salary: $80,000 Plus Superannuation per year

Duties and Responsibilities

• Manage and oversee the day-to-day retail operations of the company's mobile coffee carts and food trucks across Melbourne and occasionally across designated regional Victoria locations, ensuring efficient trading, consistent product quality and customer service standards.
• Plan and coordinate retail trading activities at festivals, markets, corporate functions and community events, including liaising with event organisers regarding site arrangements, trading schedules and operational requirements.
• Determine and review product offerings, retail pricing, stock levels and presentation standards to meet customer demand and maintain profitability across mobile trading units.
• Recruit, train, supervise and manage baristas, food service and retail staff, including preparing rosters, allocating duties and monitoring performance across designated trading locations.
• Manage inventory control, purchasing and supplier relationships, including ordering supplies, coordinating stock distribution across mobile units and minimising wastage.
• Monitor sales performance, operating expenses and profitability across mobile trading units, manage operational budgets and prepare financial and operational reports.
• Develop and implement retail sales strategies, promotional activities and marketing initiatives to attract customers, increase sales and support business growth.
• Oversee customer service standards, point-of-sale operations, payment processing and sales reconciliations, ensuring consistent service quality, branding and retail procedures across trading locations.
• Coordinate the operational readiness, equipment maintenance, cleanliness and presentation of mobile retail units, ensuring compliance with food safety, hygiene, WHS, local council and event-site requirements.

Qualification and Experience

• A relevant qualification in Retail Management, Business Management, Hospitality Management or a related field is preferred.
• Minimum 1-2 years of relevant experience in retail management, café operations, mobile food retail or a similar customer-facing business environment.
• Demonstrated experience supervising, training and managing staff, including rostering, task allocation and performance monitoring.
• Proven ability to coordinate retail operations across multiple trading locations, mobile outlets or event-based service environments.
• Strong knowledge of retail operations, product pricing, inventory control, purchasing, supplier coordination and stock management.
• Experience monitoring sales performance, managing operational budgets, controlling expenses and maintaining accurate financial records.
• Proficiency in point-of-sale (POS) systems, inventory management and general business reporting.
• Excellent leadership, communication, organisational, customer service and problem-solving skills, with the ability to manage competing operational priorities.
• Sound understanding of food safety, hygiene, workplace health and safety, and relevant retail trading requirements.
• Ability to work flexible hours, including weekends, public holidays and scheduled events, as required by business operations.

The successful candidate will oversee designated mobile retail operations comprising the company's fleet of food trucks and coffee carts, operating primarily across Melbourne CBD and metropolitan suburbs, with occasional travel to regional Victoria. The position is based at the Epping operational facility and involves managing staff, stock, retail sales performance and operational standards across multiple trading locations.