Full Time Radiology Bookings Clerk - Customer Contact Centre

Marina Radiology; Melbourne; Vor Ort; AUD 45.000 - 58.000; Vollzeit

Benefits dieser Stelle

Exclusive staff discounts

Employee assistance program

Wellbeing initiatives

Zusammenfassung

Marina Radiology in Berwick, Victoria, is hiring a Full Time Radiology Bookings Clerk for our Customer Contact Centre. You will manage patient bookings and enquiries across CT, MRI, X-ray and Ultrasound, helping ensure smooth imaging services.

You will provide friendly, professional service to patients and healthcare providers, maintain accurate records, and coordinate with radiology teams to ensure timely appointment scheduling.

Qualifikationen

• Experience in customer service or administrative role, preferably in healthcare.
• Excellent communication and interpersonal skills with patients and healthcare professionals.
• Strong organizational skills and attention to detail for records and schedules.

Aufgaben

• Efficiently managing patient bookings and enquiries for radiology services (CT, MRI, X-ray, Ultrasound).
• Providing exceptional customer service to patients and healthcare providers.
• Maintaining accurate patient records and scheduling information.
• Coordinating with radiology teams to ensure timely appointment scheduling.
• Assisting with other administrative tasks to support the Customer Contact Centre.

Kenntnisse

Customer service

Administrative experience

Communication skills

Scheduling software

Tools

Scheduling systems

Data entry

Jobbeschreibung

Full Time Radiology Bookings Clerk - Customer Contact Centre

Marina Radiology is seeking a skilled and customer-focused Radiology Bookings Clerk to join our dynamic Customer Contact Centre team in Berwick, Victoria. This full-time role is an excellent opportunity for an organised and detail-oriented professional to contribute to the smooth running of our medical imaging services. All patient communication will be done via telephone or the internet.

What you'll be doing

Efficiently managing patient bookings and enquiries for a range of radiology services (e.g. CT, MRI, X-ray and Ultrasound)

Providing exceptional customer service to both patients and healthcare providers

Maintaining accurate patient records and scheduling information

Coordinating with our radiology teams to ensure timely and seamless appointment scheduling

Assisting with other administrative tasks as required to support the overall operations of the Customer Contact Centre

The role will require you to work a rotating 38 hour roster between 8.00am and 6.00pm Monday to Friday and the occasional Saturday (overtime rates apply).

What we’re looking for

Previous experience in a customer service or administrative role, preferably in a medical or healthcare setting

Excellent communication and interpersonal skills, with the ability to engage effectively with patients and healthcare professionals

Strong organisational skills and attention to detail to maintain accurate records and schedules

Proficiency in using computer systems and software, including scheduling and booking systems

A caring and empathetic approach to working with patients

A team player attitude and willingness to contribute to the smooth running of the Customer Contact Centre

What we offer

Exclusive staff discounts for groceries, popular retail outlets and fuel

Employee assistance program and wellbeing initiatives

About us

Marina Radiology is a leading provider of medical imaging services in Victoria, with a reputation for clinical excellence and a commitment to patient-centred care. As a growing organisation, we are dedicated to delivering innovative solutions and expanding our reach to better serve the healthcare needs of our community.

Marina Radiology is an Equal Opportunity Employer.