Full time Optical Dispenser/ Assistant

Roberts Alexander Optometrists Caboolture; Caboolture; On-site; AUD 55,000 - 75,000; Full time

Job summary

Roberts Alexander Optometrists Caboolture is seeking an enthusiastic optical assistant to support dispensing, patient service, reception and general practice administration in Caboolture, QLD. The role involves assisting patients with frame selection, explaining lens options, adjusting spectacles and coordinating orders while maintaining excellent patient records.

Experience in optical dispensing is highly desirable; formal qualifications are a bonus but not essential if you have the right

Qualifications

• Optical dispensing experience is highly desirable.
• Formal optical dispensing qualifications are advantageous but not required if experience is strong.

Responsibilities

• Assist patients with frame selection and lens options based on prescription, fit and lifestyle.
• Perform optical dispensing tasks including frame/lens measurements and fittings.
• Process orders, bookings and payments, including Medicare claims as applicable.
• Liaise with laboratories and suppliers and manage patient records and practice administration.

Skills

Optical dispensing

Patient service

Reception

Administration

Teamwork

Education

Optical dispensing qualification

Job description

Roberts Alexander Optometrists Caboolture - Caboolture QLD

The position involves a combination of optical dispensing, patient service, reception, administration and general practice support. Depending on your experience, responsibilities may include assisting patients with frame selection, optical dispensing, understanding and explaining lens options, adjusting and fitting spectacles, checking completed jobs, processing orders, liaising with optical laboratories, booking appointments, answering enquiries, greeting patients, processing payments and Medicare claims, maintaining patient records, assisting the optometrist and team members, maintaining the practice environment, and following established procedures.

Key responsibilities

Assisting patients with frame selection and providing appropriate advice based on prescription, fit, comfort, lifestyle and visual requirements.

Optical dispensing, including frame and lens measurements, PDs, heights and other required fitting measurements.

Understanding and explaining lens options, coatings, multifocals, occupational lenses and other optical products.

Adjusting, fitting and performing minor repairs to spectacles.

Checking completed jobs and ensuring spectacles meet the required prescription and dispensing specifications.

Processing spectacle and lens orders accurately.

Liaising with optical laboratories and suppliers where required.

Booking and managing patient appointments.

Answering telephone, email and in-practice enquiries professionally.

Processing payments, Medicare claims and general practice administration.

About you

Optical experience is highly desirable.

Formal optical dispensing qualifications are advantageous but are not essential if you have strong relevant experience and the right attitude.

Reliable, punctual and consistent.

Motivated and willing to take responsibility for their work.

Diligent and attentive to detail.

Able to follow established procedures and protocols accurately.

Organised and capable of managing multiple tasks without losing attention to detail.

Comfortable working independently when required while also contributing to the team.

A clear and confident communicator.

Professional and respectful when dealing with patients.

About us

Roberts & Alexander Optometrists is an independent optometry practice in Caboolture. As an independent practice, the emphasis is on patient care, communication and long-term relationships, rather than simply processing transactions.