Full-Time Healthcare Retail Associate

Resmed; Adelaide; On-site; AUD 42,000 - 65,000; Full time

Job summary

ResMed in Adelaide, Australia is seeking a customer-focused retail specialist to support sleep therapy device customers in-store and over the phone.

You will help fit masks, provide setup and ongoing support, and drive sales while maintaining a welcoming retail environment. Training is provided to ensure you can deliver compassionate care.

If you have strong communication skills, enjoy helping people, and can work independently or with a team, this is the role for you.

Qualifications

• Previous experience in busy retail or customer service.
• Ability to remain calm and compassionate under pressure.
• Strong communication and active listening skills.

Responsibilities

• Taking customers' enquiries in store and over the phone.
• Investigating and helping customers problem solve therapy issues.
• Provide set-up, on-going support and equipment to ensure therapy is maintained to a high standard.
• Fit the customer for a mask and help recommend the most appropriate mask based on training provided.
• Provide customers with advice in the safe and effective use of their medical equipment.
• Sale of new or additional services over the phone, with follow-up on trials and testing results to ensure sales conversion.
• Keep good condition of the retail premises and displays.
• Responsible for handling of payments, balancing of float and banking.
• Accountable for both trial and sales stock - Manage the stock levels and re-order stock as required.

Skills

Customer service

Retail sales

Empathy

Communication

Teamwork

Problem solving

Job description

ResMed in Adelaide, Australia is seeking a customer-focused retail specialist to support sleep therapy device customers in-store and over the phone.

You will help fit masks, provide setup and ongoing support, and drive sales while maintaining a welcoming retail environment. Training is provided to ensure you can deliver compassionate care.

If you have strong communication skills, enjoy helping people, and can work independently or with a team, this is the role for you.